Janica Mae Pading
Administrative Officer
Cainta, Rizal
Summary
A communication graduate who specializes in media and journalism. Skilled in interpersonal communication, customer service, email, administrative and clerical tasks, Zendesk, film, travel, radio and television production, news, and entertainment. Has knowledge in processing insurance policy documents and premium booking, a multi-tasker and a collaborative team member. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Operations Support Officer
Chubb Business Services
Mandaluyong City
01.2020 - 01.2023
- Fresh Grad / Entry Level
- Specialization: Customer Service
- Industry: Insurance
- Nature of Work: Handles an account from Hong Kong under the
- Operations Department, Commercial Tower, and is certified in all the processes such as processing policy documents and premium booking.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Ran errands and provided general office support in a professional environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Marketing Associate
Fasttrack Solutions Inc
Makati City
07.2019 - 12.2019
- Fresh Grad / Entry Level
- Specialization: Marketing / Brand Management
- Industry: Consulting (IT, Science, Engineering and Technical)
- Nature of Work: Looks for prospects and customers and promotes the products and services through phone calls and conducting events.
- Planned and executed events and marketing programs to increase qualified leads.
Intern
Mitsubishi Motors Philippines Corporation
Taytay Rizal
04.2014 - 05.2014
- Specialization: Sales - Telesales/Telemarketing
- Industry: Automobile / Automotive Ancillary / Vehicle
- Nature of Work: Calls and conducts survey to customers about their feedback with the products and services.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Customer Support Associate
24-7 Intouch Philippines, Inc
Quezon City
06.2016 - 02.2019
- Fresh Grad / Entry Level
- Specialization: BPO/Call Center
- Industry: Outsourcing (Call Center / BPO)
- Nature of Work: Answers emails using Zendesk and ensures quality in providing the best resolution to the clients to promote an excellent customer service.
Education
Master Of Arts - Communications
Polytechnic University of The Philippines
Sta. Mesa Manila 10.2021 - Current
Bachelor's/College Degree - Communications
Adamson University
Ermita Manila 06.2011 - 04.2015
Skills
Zendeskundefined
Timeline
Master Of Arts - Communications
Polytechnic University of The Philippines
10.2021 - Current
Operations Support Officer
Chubb Business Services
01.2020 - 01.2023
Marketing Associate
Fasttrack Solutions Inc
07.2019 - 12.2019
Customer Support Associate
24-7 Intouch Philippines, Inc
06.2016 - 02.2019
Intern
Mitsubishi Motors Philippines Corporation
04.2014 - 05.2014
Bachelor's/College Degree - Communications
Adamson University
06.2011 - 04.2015
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