Janette Fontijon
Antipolo City
Summary
Dedicated to enhancing operational efficiency and delivering exceptional service to optimize business workflow while ensuring strict adherence to legal requirements
Overview
13
13
years of professional experience
Work History
Customer Service and Fraud Protection
Vedal Media Group of Companies
06.2024 - Current
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
Virtual Assistant
Vedal Media Group of Companies
04.2023 - 06.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Virtual Assistant
FR Insurance Services
09.2023 - 02.2024
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Uploaded files for team use on Google Suite and SharePoint.
- Supported marketing strategies with detailed analytics reports highlighting key performance indicators of campaigns.
Internal Quality Auditor
Department Of Education
06.2020 - 08.2023
- Maintained confidentiality throughout the entire auditing process, ensuring sensitive information remained protected at all times.
- Streamlined audit procedures by developing standardized templates for documentation purposes.
- Fostered open communication channels with colleagues to encourage collaboration and improve overall team performance during audits.
- Assisted external auditors during annual audits, facilitating a smooth and efficient process.
- Evaluated effectiveness of corrective action plans implemented as a result of previous audits, ensuring continuous improvement within the organization.
- Supported management decision-making by providing relevant insights from detailed audit findings.
- Strengthened internal control systems by identifying weaknesses and developing practical solutions for improvement.
Records Officer/ Document Controller
Department Of Education
05.2020 - 08.2023
- Advised management on best practices for records management, supporting company-wide initiatives to improve efficiency.
- Conducted regular audits of record-keeping systems to identify areas of improvement and implement corrective measures.
- Developed and implemented training programs for new Records Officers, resulting in increased efficiency and consistency across the team.
- Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices in records management.
- Established backup procedures for critical documents, safeguarding against potential loss due to natural disasters or other unforeseen events.
- Oversaw the secure disposal of outdated or irrelevant records in accordance with established guidelines, minimizing risk associated with data breaches or non-compliance fines.
Data Entry Specialist (Part-time)
Sterling Ltd.
03.2021 - 08.2022
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Executive Assistant to the Head of Government Agency
Department of Education - Division of Rizal
08.2011 - 04.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Education
Master in Public Administration -
World Citi Colleges
Skills
- Customer Communication
- CRM Management
- Bookkeeping
- Audit preparation
- Retention Scheduling
- Records Management
- Document Control
- Legal Compliance
- Quality Management Systems
- Internal Auditing
- ISO 9001
- Document Review
- Data Processing
Eligibilitieslicenses
- Career Service Eligibility (Professional)
- Insurance Commission Licensed Non-Life Insurance Agent
- Philippine Quality Award Assessor
Awardsrecognition
- Best Employee Awardee
- Multi-Tasker Awardee
- Quality Management System Awardee
References
- Janibee Moraleda, Liberty Insurance Corporation, Manager, +639054487036
- Cherrylou Repia, Department of Education, Assistant Regional Director, cherrylou.repia@deped.gov.ph
- Katrina Cruz Avenido, Department of Education, Former Colleague, +639159451493
Training
- MICROSOFT EXCEL SPECIALIST COURSE
- POWER BI
- PRODUCTIVITY TOOLS
- CANVA TUTORIAL
- GOOGLE WORKSPACE
- PROJECT MANAGEMENT
- BASIC ACCOUNTING FOR NON-ACCOUNTANTS
- CONFERENCE OF THE REGIONAL COUNCIL OF HUMAN RESOURCE MANAGEMENT PRACTITIONERS
- RECORDS MANAGEMENT AND SERVICES: SUSTAINING BEST PRACTICES UNDER THE NEW NORMAL
- PHILIPPINE QUALITY AWARD - ASSESSORS PREPARATORY COURSE
- KNOWLEDGE MANAGEMENT TRAINING COURSE
- GOVERNMENT PROCUREMENT
- CORRECTING CORRECTIVE ACTIONS
- DATA PRIVACY AWARENES AND COMPLIANCE WORKSHOP
Timeline
Customer Service and Fraud Protection
Vedal Media Group of Companies
06.2024 - Current
Virtual Assistant
FR Insurance Services
09.2023 - 02.2024
Virtual Assistant
Vedal Media Group of Companies
04.2023 - 06.2024
Data Entry Specialist (Part-time)
Sterling Ltd.
03.2021 - 08.2022
Internal Quality Auditor
Department Of Education
06.2020 - 08.2023
Records Officer/ Document Controller
Department Of Education
05.2020 - 08.2023
Executive Assistant to the Head of Government Agency
Department of Education - Division of Rizal
08.2011 - 04.2020
Master in Public Administration -
World Citi Colleges
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