Janette De Fiesta
Caloocan City, Metro Manila
Summary
Proactive and customer-focused, excelled at Mercury Drug Corporation ( with 20 years of experience ) by handling over 80 daily inquiries, boosting customer retention through exceptional service and problem-solving. Skilled in customer relationship management and multitasking, consistently met quality standards, demonstrating a blend of excellent communication and retail management prowess.
Overview
20
20
years of professional experience
Work History
Pharmacy Assistant
MERCURY DRUG CORPORATION
09.2004 - Current
Handles customer's order online thru company's website , calls and emails.
Answers an average of 80 calls and emails each day, addressing customer inquiries, solving problems and providing product information.
Adhere to company policies to constantly achieve call time and quality standards.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Business Administration And Management
National College of Business And Arts
Quezon City, Metro Manila, Philippines03-2000
Skills
- Answering customer questions
- Data entry
- Resolving complaints
- Customer relationship management
- Sales techniques
- Processing orders
- Multitasking
- Customer service
- Teamwork and collaboration
- Excellent communication
- Active listening
- Customer care standards
- Verbal communication
- Retail management
- Multi-line phone talent
Timeline
Pharmacy Assistant
MERCURY DRUG CORPORATION
09.2004 - Current
Bachelor of Science - Business Administration And Management
National College of Business And Arts
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