Janette C. Sidayon

Accomplished Call Centre Agent with over a decade of experience in customer service and two years as a Lead Setter, consistently achieving KPIs through proactive lead follow-up and opportunity management. Recognized for delivering exceptional results in fast-paced environments while maintaining high call time and service targets, supported by extensive product knowledge. Proficient in driving conversions and upselling techniques, with a strong analytical approach to call center operations that enhances resolution rates and complaint handling. Demonstrates reliability and expertise in sales processes, leveraging strategic planning and effective communication to maximize product reach and elevate customer satisfaction.

• Order Entry Specialist and Sales Consultant Technical Support for Timewarner Cable
• Hilighted in bold letters are my work experience in sales - uprading and upselling