Janeth H Naling
Colombo
Summary
Highly motivated and customer-focused professional with an overall of 5 years of experience in loyalty services, specializing in developing and maintaining customer relationships, promoting loyalty programs, and delivering exceptional service. Proven expertise in driving customer retention, increasing program engagement, and resolving inquiries with efficiency and professionalism. Skilled in CRM systems, data analysis, and cross-functional collaboration to enhance customer satisfaction and program success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Online Supervisor
Bally's Casino
11.2022 - Current
- Monitor and manage online gaming platforms to ensure smooth operation.
- Supervise online dealers, customer service representatives, and other support staff.
- Address and resolve technical or operational issues promptly.
- Ensure all online gaming activities comply with local and international regulations.
- Monitor player activity for compliance with rules and detect fraudulent or suspicious behavior.
- Maintain accurate records of transactions and gaming operations.
- Provide high-quality support to online players by resolving complaints and inquiries.
- Monitor live chat, email, and other communication channels to ensure timely responses.
- Assist in implementing loyalty programs, promotions, and tournaments.
- Train, mentor, and support online gaming staff to maintain high performance.
- Schedule and coordinate team shifts to ensure adequate coverage.
- Conduct regular team meetings to address issues and share updates.
- Work closely with IT and software providers to ensure game functionality and resolve issues.
- Test new game features and updates before deployment to the live platform.
Public Relation Officer
Bally's Casino
02.2019 - 10.2022
- Greet guests warmly and assist them with enrolling in the casino's membership/loyalty program.
- Explain program benefits, promotions, and offers in a clear and engaging manner.
- Update and maintain accurate guest information in the system.
- Handle inquiries regarding point balances, rewards, and card replacements.
- Address guest questions, concerns, and complaints promptly and professionally.
- Provide guidance on promotions, events, and casino amenities.
- Promote loyalty programs, giveaways, and special events to guests.
- Actively encourage members to participate in ongoing promotions
- Adhere to all casino policies, procedures, and regulatory requirements.
- Verify guest identification to ensure eligibility for membership.
- Maintain a clean and organized counter area.
- Collaborate with team members to ensure smooth operations.
- Perform other duties as assigned by the Membership Manager
Receptionist / Cashier
Center Stage Family KTV & Resto Bar
10.2016 - 06.2018
- Manage all cash and accounts
- Greet & welcome customers, help the customers if they have any questions or concerns
- Receive and record guest’s restaurant reservation and provide fast, efficient, courteous service at all times to guests
Receptionist
Gloria Maris Shark Spin Restaurant
02.2016 - 08.2016
- Receive and record guest’s restaurant reservation and provide fast, efficient, courteous service at all times to guests
- Making reservations and providing information about products and services
Education
Hotel & Restaurant services -
Infotech Institute of Arts & Science
High School -
Lumot National High School
03.2009
Elementary Schol -
West Talaongan
03.2005
Skills
- Excellent leadership and team management skills
Sharp Problem Solver - Proficiency in using computers and customer management systems
- Strong attention to detail and problem-solving abilities
- Strong analytical and problem-solving abilities
- Exceptional communication and customer service skills
- Flexible availability to work shifts, including nights, weekends, and holidays, as online operations run 24/7
- Ability to work under pressure in a fast-paced environment
- Adherence to all gaming regulations and the ability to handle sensitive guest information with confidentiality
Certification
- Carnet Healthcare Institute, 04/01/15 - 05/31/15, Handling all aspects of Food & Beverage
- International Master Chef Kavino, 06/01/15 - 08/31/15, Stewardess training on service and guest handling
Languages
Tagalog
English
Personal Information
Date of Birth: 08/09/90
Hobbies and Interests
- Customer Relationship
- Front Office
Timeline
Online Supervisor
Bally's Casino
11.2022 - Current
Public Relation Officer
Bally's Casino
02.2019 - 10.2022
Receptionist / Cashier
Center Stage Family KTV & Resto Bar
10.2016 - 06.2018
Receptionist
Gloria Maris Shark Spin Restaurant
02.2016 - 08.2016
High School -
Lumot National High School
Elementary Schol -
West Talaongan
- Carnet Healthcare Institute, 04/01/15 - 05/31/15, Handling all aspects of Food & Beverage
- International Master Chef Kavino, 06/01/15 - 08/31/15, Stewardess training on service and guest handling
Hotel & Restaurant services -
Infotech Institute of Arts & Science
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