Work History
Overview
Education
Skills
Summary
Work Preference
Hi, I’m

Janet Torreon

Carcar,Cebu
Janet Torreon

Work History

EPerformax Contact Centers & BPO
Cebu

Call Center Representative
05.2023 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Hyundae Mat kim
Boryeong , Cheonchungnamdo

Manufacturing Operator
02.2008 - 07.2009

Job overview

  • Operated machining equipment safely with team of operators.
  • Inspected products and machines to maintain quality and efficiency.
  • Organized work to meet demanding production goals.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.

A il gijun
Seoul, South korea

Manufacturing Operator
08.2009 - 02.2010

Job overview

  • Maintained equipment performance by lubricating and cleaning components.
  • Assisted supervisors in developing new processes and methodologies to increase overall productivity within the facility.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Organized work to meet demanding production goals.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Maintained accurate records of production data, enabling management to make informed decisions regarding process improvements and resource allocation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Demonstrated strong problem-solving skills while resolving complex manufacturing challenges under tight deadlines.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
  • Operated machining equipment safely with team of operators.
  • Enhanced production efficiency by implementing process improvements and troubleshooting equipment issues.
  • Reviewed production schedules and streamlined processes.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Collaborated with Quality Assurance teams in conducting regular inspections of finished products, ensuring all items met established quality standards.
  • Exceeded safety standards by consistently following guidelines and participating in regular safety training sessions.
  • Made sure that products were produced on time and are of good quality.
  • Increased output rate by adjusting machine settings for optimal performance during high-volume production runs.

Daese Spring
Busan, South korea

Manufacturing Operator
04.2011 - 12.2014

Job overview

  • Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
  • Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Collaborated with other departments to optimize production workflows.
  • Enhanced production efficiency by implementing process improvements and troubleshooting equipment issues.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Demonstrated strong problem-solving skills while resolving complex manufacturing challenges under tight deadlines.
  • Operated multiple machines simultaneously to meet production requirements.
  • Made sure that products were produced on time and are of good quality.
  • Oversaw logistics and inventory management for storeroom.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Inspected products and machines to maintain quality and efficiency.

Overview

16
years of professional experience
4
years of post-secondary education

Education

University of The Visayas-Mandaue
Mandaue City

06.1996 - 03.2000

Skills

  • Inbound Phone Call Management
  • Training and Development
  • Verbal and Written Communication
  • Customer Support
  • System Documentation
  • Problem-Solving Skills
  • Cash Handling
  • Quality Assurance Controls
  • Sales Expertise
  • Call Center Operations
  • Quality Control
  • Data Gathering
  • Customer Communication
  • Brand Representation
  • Account Management
  • Customer Service Optimization
  • Microsoft Outlook
  • Delivery Tracking
  • Google Docs
  • Product or Service] Expertise
  • Product Knowledge
  • Records Preparation
  • Database Research
  • Call Control Skills
  • Information Confidentiality
  • Strong Analytical and Problem-Solving Skills
  • Understanding Customer Needs
  • Prospecting Skills
  • Critical Thinking

Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceHealthcare benefitsWork from home optionPersonal development programsPaid sick leave

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Janet Torreon