Janet T. Eronico
Mandaue City
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
8
8
years of professional experience
Work History
Supervisor
Topserve Service Solutions
Tipolo Mandaue City Cebu
12.2022 - Current
- Supervised daily operations, focusing on optimizing efficiency while strictly adhering to established safety protocols.
- Guided staff through best practices and operational procedures to ensure compliance and efficiency in daily operations.
- Facilitated cross-team collaboration by executing process improvements that streamlined workflows.
- Assessed team member performance through evaluations, offering actionable feedback to support professional growth.
Team Leader
Topserve Service Solution Inc.
Tipolo Mandaue City Cebu
12.2019 - 12.2022
- Developed leadership abilities and interpersonal skills while managing diverse teams and customer interactions at Jollibee.
- Evaluated crew performance during training and strategically assigned work tasks to optimize team productivity.
- Supervised the strategic deployment and performance evaluation of third-party crews, optimizing resource utilization.
- Achieved timely project delivery by optimizing team performance and resource allocation. Enhanced team dynamics through proactive leadership and support. Drove successful outcomes by fostering a results-oriented work environment.
- Oversaw personnel engagement strategies to improve team dynamics.
Service Crew
Topserve Service Solutions Inc.
Tipolo Mandaue City Cebu
12.2017 - 12.2019
- Ensured exceptional customer service experiences to promote guest satisfaction and encourage repeat visits.
- Implemented onboarding processes for new hires, focusing on operational procedures and enhancing customer interaction standards.
- Monitored and adjusted inventory to maintain optimal product availability during peak hours.
- Engaged with team members to identify and implement strategies for improving service efficiency and reducing customer wait times.
Education
Bachelor of Administration - Business Administration And Management
Mandaue City College
Mandaue City, Province Of Cebu, Philippines01-2021
Tabunok Central Night Senior High School
Tabunok Central Night High School01-2017
High School -
Zosimo A Gulle Memorial National High School
Bacagay National High School01-2014
Elementary School -
Rizal Talibon Bohol
Rizal Talibon Bohol01-2011
Skills
- Coaching and guidance
- Achievement focused
- Employee supervision
- Service excellence
Timeline
Supervisor
Topserve Service Solutions
12.2022 - Current
Team Leader
Topserve Service Solution Inc.
12.2019 - 12.2022
Service Crew
Topserve Service Solutions Inc.
12.2017 - 12.2019
Bachelor of Administration - Business Administration And Management
Mandaue City College
Tabunok Central Night Senior High School
High School -
Zosimo A Gulle Memorial National High School
Elementary School -
Rizal Talibon Bohol
AWARDS AND ACKNOWLEDGEMENTS
Grade 11 Achiever 16th day of December, 2016.
Grade 11 Special Awardee 17th day of December, 2016.
Leadership Award 19th day of July, 2019.
Basic Occupational Safety and Health Officer 5th day of February, 2021.
Work Attitude and Values Enhancement Training Award 17th day of January, 2023.
Basic Leadership Award 27th day of January, 2023.
HR Admin and HR Benefits Orientation Award 20th day of January, 2023.
Stress and Time Management Training Award 25th day of January, 2023.
Timekeeping and Payroll Training Award 13th day of September, 2023.