janet Pinca
Caloocan,Metro Manila
Summary
Sales and Customer Service Representative with strengths in building strong customer relationships. Increases sales through effective communication of promotions and tailored product recommendations. Resolves customer complaints swiftly, ensuring high satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Sales and Customer Service Representative
Hechang Parts Supply Corporation
Malabon, Philippines
07.2023 - Current
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Educated customers on promotions and special offers, driving increased sales and enhancing customer engagement.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Addressed and resolved high-volume customer queries through effective telephone communication, ensuring prompt support.
- Facilitated returns and exchanges, prioritising customer trust and satisfaction to strengthen loyalty.
- Registered customer information on database to retain accurate records and enable tracking history.
- Kept detailed records of customer interactions for future reference.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Monitored email to promptly collect and respond to complaints.
Sales and Customer Service Representative
HOWOMALL CORPORATION
Caloocan, Philippines
01.2018 - 01.2023
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Resolved customer complaints efficiently, providing satisfactory solutions that enhanced overall customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Addressed customer queries to provide information regarding product specifications and uses.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Developed and maintained a comprehensive knowledge of the product range, staying informed of new products and updates.
- Attended meetings to discuss sales strategies and ways to improve services.
- Analysed customer feedback and implemented changes to improve service quality and increase customer satisfaction.
- Processed refunds, exchanges and service requests for customers.
- Registered customer information on database to retain accurate records and enable tracking history.
- Kept detailed records of customer interactions for future reference.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Coordinated product deliveries, ensuring timely and accurate dispatch to improve customer satisfaction.
Sales Agent
WAYNE'S MARKETING
QUEZON , Philippines
01.2015 - 10.2016
- Achieved high customer satisfaction through friendly service.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
- Identified upselling opportunities by actively listening to customer needs.
- Responded to client enquiries promptly, providing detailed product information and addressing concerns.
- Collaborated with marketing teams to align sales strategies and enhance profitability.
- Increased profits by negotiating favourable terms and pricing.
- Provided accurate quotes and price information to inform customer decision-making.
- Fostered strong relationships with existing clients to encourage repeat business and referrals.
Sales Assistant
MCC"S BEST CORPORATION
MANDALUYONG, Philippines
06.2004 - 03.2006
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Shared new products and promotions with customer to encourage sales.
- Collaborated with team members to meet sales targets, contributing to overall store performance.
- Maintained clean and visually appealing product displays through routine merchandising and deep cleaning tasks.
- Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
- Organised stock room for easy access to products and effective inventory management.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Education
Bachelor of Science - COMPUTER SCIENCE
STI COLLEGE
Quezon City, 0001-1998
Skills
- Customer Service
- Client engagement
- Complaint handling
- Order processing
- Order fulfillment
- Shipping and receiving
- Data entry
- Multi-tasking in IT systems
- Time management
- Adaptability
- Relationship building
- Order fulfillment
Languages
English
Beginner
A1
Interests
- enjoyed selling products
Timeline
Sales and Customer Service Representative
Hechang Parts Supply Corporation
07.2023 - Current
Sales and Customer Service Representative
HOWOMALL CORPORATION
01.2018 - 01.2023
Sales Agent
WAYNE'S MARKETING
01.2015 - 10.2016
Sales Assistant
MCC"S BEST CORPORATION
06.2004 - 03.2006
Bachelor of Science - COMPUTER SCIENCE
STI COLLEGE