janesse ruchell DAGUPLO
Don Carlos Bukidnon,Philippines
Summary
Dedicated Home Baker with strengths in crafting a variety of cakes and pastries. Executes precise baking techniques to deliver high-quality, visually appealing products. Maintains exceptional hygiene and safety standards, ensuring a clean and compliant baking environment. Approachable Retail Sales Representative skilled in delivering outstanding customer service and resolving complaints effectively. Collaborates with team members to enhance sales performance while ensuring a pleasant shopping experience. Utilises customer feedback to refine product offerings and drive loyalty.
Overview
8
8
years of professional experience
Work History
Home Baker
o my sweets cakes and pastries
Pinamaloy Don Carlos, Bukidnon
01.2018 - Current
- Baking chocomoist and chiffon cakes, cupcakes and pastries
- Soft icing costumized cakes
- Fondant cakes
- chocolate ganache
- Packaged bakery goods efficiently, ensuring products were well-presented and protected for takeaway or delivery.
- Conducted daily cleaning and maintenance tasks to uphold hygiene and safety standards within the bakery.
- Monitored oven temperatures, baking times, and product appearance to guarantee baked goods were perfectly executed.
- Kept counters, preparation tables and displays hygienic through regular sanitation and deep cleans.
- Conducted regular checks on ingredient expiry dates, promptly removing out-of-date items, in line with health regulations.
- Provided a warm and friendly welcome to customers to ensure an excellent first impression.
- Employed safe working practices to stay compliant with occupational health and safety policies.
Partime Kitchen Assistant
cabillan catering services
Don Carlos Bukidnon, philippines
01.2024 - 04.2026
- Washed and put away cookware, utensils and dishes.
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Assisted chefs by preparing simple salads, sandwiches and sides.
- Completed daily cleaning and restocking checklists to support kitchen operations.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Disposed of kitchen waste and recycling appropriately.
- Handled cleaning chemicals in line with safe use guidance.
- Disinfected food preparation areas for improved kitchen hygiene.
- Supported head chef in meal prep tasks, chopping vegetables, and preparing sauces for efficient service delivery.
- Prepared for busy periods by organising ingredients and restocking supplies in line with expected demand.
- Helped prepare and plate dishes, adding condiments and garnishes to enhance presentation and meet quality standards.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Suggested new recipes, seasonal offerings and promotions to enhance menu selections.
Retail Sales Representative
daguplo rice retailing and sari sari store
Pinamaloy Don Carlos Bukidnon, philippines
10.2022 - 04.2026
- Handled customer complaints with professionalism, working towards fair and swift resolutions.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Handled returns and exchanges with a positive attitude, maintaining customer satisfaction.
- Worked flexibly across multiple customer access points.
- Resolved customer issues with a focus on building loyalty and repeat business.
- Utilised customer feedback to suggest improvements in products and services.
- Maintained a tidy and safe shopping environment, adhering to health and safety guidelines.
- Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales.
- Took stock of products and updated inventory records with new totals.
- Recorded daily sales figures and reported any discrepancies to the management team promptly.
- Delivered exceptional customer service, promptly addressing enquiries and offering product recommendations.
- Adapted communication style to effectively engage with a diverse range of customers.
Education
Bachelor of Science - academic
Central Mindanao University
Musuan Maramag Bukidnon Mar 2004 - Mar 2004
Skills
- Customer service
- Team collaboration
- Food safety
- Sales strategies
Languages
English
Upper Intermediate
B2
Timeline
Partime Kitchen Assistant
cabillan catering services
01.2024 - 04.2026
Retail Sales Representative
daguplo rice retailing and sari sari store
10.2022 - 04.2026
Home Baker
o my sweets cakes and pastries
01.2018 - Current
Bachelor of Science - academic
Central Mindanao University
Mar 2004 - Mar 2004