JAN ERICK E. FINULIAR
Owner/manager
Bulacan
Summary
I've managed my own restaurant for 2 years. I'm detail-oriented, highly motivated, and passionate about delivering excellent customer service. I enjoy exploring new recipes and drinks in my free time. I'm excited to bring my skills and experience to a new opportunity in the food and hospitality industry.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Manager
NINETEA7 Restaurant
Bulacan
03.2021 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring the staffs.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
Trainee
Hotel Jen Tanglin
singapore
06.2019 - 12.2019
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bellboy
Regency Grand Suites Hotel
Manila
01.2018 - 03.2018
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Oversaw day-to-day operations of 80-room hotel with staff employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
OJT
PizzaHut
Bulacan
06.2017 - 07.2017
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Followed food safety standards when handling ingredients.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
Education
Specialist Diploma - Hospitality Management Singapore
Boston Business School
Singapore 06.2018 - 12.2019
Bachelor of Science - Hospitality Management
Bulacan Agricultural State College
01.2014 - 01.2018
Skills
Staff Management
undefinedAccomplishments
- Make ninetea7 one of the best Unlimited wings restaurant in town
- handled 150 customer a day
- Supervised team of 10 staff members
- Achieved high customer satisfaction scores based on customer surveys.
- Worked closely with kitchen staff to refine menu offerings and increase overall sales.
- Reduced food and labor costs by implementing more efficient inventory management and scheduling practices.
- Worked with suppliers to negotiate better pricing and terms, resulting in cost savings.
- Introduced new products and services, such as catering or online ordering, resulting in increased overall sales and customer satisfaction.
- Bartending Training
- Liquor familiarization
- Stay and Learn Seminar on Front Office
- Knowledgeable how to handle or interact in different people
- Stay and Learn Program about Front Office on Basic Opera Training with the Latest Trends in the Hospitality
Timeline
Manager
NINETEA7 Restaurant
03.2021 - Current
Trainee
Hotel Jen Tanglin
06.2019 - 12.2019
Specialist Diploma - Hospitality Management Singapore
Boston Business School
06.2018 - 12.2019
Bellboy
Regency Grand Suites Hotel
01.2018 - 03.2018
OJT
PizzaHut
06.2017 - 07.2017
Bachelor of Science - Hospitality Management
Bulacan Agricultural State College
01.2014 - 01.2018
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