JAN ERICK E. FINULIAR
Owner/manager
Bulacan
Summary
I've managed my own restaurant for 2 years. I'm detail-oriented, highly motivated, and passionate about delivering excellent customer service. I enjoy exploring new recipes and drinks in my free time. I'm excited to bring my skills and experience to a new opportunity in the food and hospitality industry.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Manager
NINETEA7 Restaurant
Bulacan
03.2021 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring the staffs.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
Trainee
Hotel Jen Tanglin
singapore
06.2019 - 12.2019
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bellboy
Regency Grand Suites Hotel
Manila
01.2018 - 03.2018
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Oversaw day-to-day operations of 80-room hotel with staff employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
OJT
PizzaHut
Bulacan
06.2017 - 07.2017
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Followed food safety standards when handling ingredients.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
Education
Specialist Diploma - Hospitality Management Singapore
Boston Business School
Singapore 06.2018 - 12.2019
Bachelor of Science - Hospitality Management
Bulacan Agricultural State College
01.2014 - 01.2018
Skills
Staff Management
Strategic planning
Recipes and menu planning
Food preparation and safety
Marketing and advertising
Inventory control and record keeping
Passion for customer satisfaction
Business operations expertise
Point of Sale (POS) system operation
Cost-controls
Operations management
Accomplishments
- Make ninetea7 one of the best Unlimited wings restaurant in town
- handled 150 customer a day
- Supervised team of 10 staff members
- Achieved high customer satisfaction scores based on customer surveys.
- Worked closely with kitchen staff to refine menu offerings and increase overall sales.
- Reduced food and labor costs by implementing more efficient inventory management and scheduling practices.
- Worked with suppliers to negotiate better pricing and terms, resulting in cost savings.
- Introduced new products and services, such as catering or online ordering, resulting in increased overall sales and customer satisfaction.
- Bartending Training
- Liquor familiarization
- Stay and Learn Seminar on Front Office
- Knowledgeable how to handle or interact in different people
- Stay and Learn Program about Front Office on Basic Opera Training with the Latest Trends in the Hospitality
Timeline
Manager
NINETEA7 Restaurant
03.2021 - Current
Trainee
Hotel Jen Tanglin
06.2019 - 12.2019
Specialist Diploma - Hospitality Management Singapore
Boston Business School
06.2018 - 12.2019
Bellboy
Regency Grand Suites Hotel
01.2018 - 03.2018
OJT
PizzaHut
06.2017 - 07.2017
Bachelor of Science - Hospitality Management
Bulacan Agricultural State College
01.2014 - 01.2018