Jan Eric Lopez
Carmona, Province Of Cavite
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2023
2023
years of professional experience
Work History
Ecommerce and Digital Marketing
Own Business
- Created a Personal Shopify Store to sell different products online.
- Streamlined online customer journey, resulting in enhanced user satisfaction.
- Implemented rigorous A/B testing practices to optimize ad creatives, landing pages, and overall campaign performance.
Customer Service Representative
Ttech
03.2022 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Restaurant Supervisor
Shakey's Pizza Parlor
08.2014 - 09.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Education
Bachelor of Science - Marine Transportation
University of Perpetual Help System Laguna
Binan, Province Of Laguna, PhilippinesSkills
- Customer service
- Knowledgeable with Facebook Ads
- Can do simple editing of videos and pictures
- Knowledgeable in Ecommerce
- Computer Literate
- Critical thinking/Active listening
- Data entry
Timeline
Customer Service Representative
Ttech
03.2022 - 12.2022
Restaurant Supervisor
Shakey's Pizza Parlor
08.2014 - 09.2020
Ecommerce and Digital Marketing
Own Business
Bachelor of Science - Marine Transportation
University of Perpetual Help System Laguna