JANELYN ONO
MAKILALA ,SOCKSARGEN
Summary
Dynamic Store Head with expertise in managing comprehensive store operations. Drives team performance and customer satisfaction through effective staff training and resolution of customer issues. Achieves financial goals by controlling store budgets and minimising expenses.
Overview
16
16
years of professional experience
Work History
HOUSEKEEPING CLEANER
MAHARAH HUMAN RESOURCES COMPANY
JEDDAH SAUDI ARABIA
07.2024 - 07.2026
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
STORE HEAD
3F COMPANY & ALL WIN SHOPPERS
DAVAO CITY / BUKIDNON, PHILIPPINES
12.2015 - 04.2024
- Oversaw daily store operations, ensuring optimal stock levels, efficient staff rotas, and high customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Implemented stock storage practices to maintain quality and streamline stock management. safely and securely to maintain quality of goods.
- Resolved customer complaints, enhancing satisfaction and fostering loyalty.
PERSON IN CHARGE
3F FORTUNE SHOPPERS CORP
DAVAO CITY, PHILIPPINES
12.2013 - 11.2015
- Managed customer service operations, resolving issues promptly to sustain high satisfaction levels.
- Handled customer complaints effectively, providing swift solutions to ensure customer satisfaction.
- Monitored staff performance, developing targeted improvement plans to enhance service quality.
- Negotiated contracts with suppliers, securing favourable terms and cost savings for the organisation.
OFFICE CLERK
QBC BEST QUALITY
TACURONG, PHILIPPINES
10.2012 - 12.2013
- Handled confidential documents and information with discretion, adhering to data protection protocols.
- Handled photocopying documents, updating files and faxing communications for staff.
- Arranged hardcopy files in a systematic manner for easy retrieval.
CASH CUSTODIAN
8 FORTUNE FASHION MKTG
KABACAN, PHILIPPINES
07.2012 - 09.2012
- Processed daily cash transactions, accurately handling payments and issuing receipts to maintain financial integrity.
- Counted and verified cash in safe at start and end of day to adhere to company security protocols.
- Monitored cash levels in tills and requested additional change to ensure customer satisfaction.
- Trained new staff on cash handling procedures and customer service to ensure high service standards.
- Organised daily cash reports and maintained accurate hard copies for future reference.
CASHIER
JIAU FRIENDLY SHOPPERS CORP.
KIDAPAWAN CITY, PHILIPPINES
03.2012 - 07.2012
- Managed cash, credit card, and voucher payments, ensuring accurate financial records.
- Facilitated payment processing by cash, cheque, or card to complete transactions efficiently.
CASHIER
DAVAO CENNTRAL WAREHOUSE CLUB
KIDAPAWAN CITY, PHILIPPINES
12.2010 - 05.2011
- Calculated and provided accurate change to customers after transactions.
Education
UNDER GRADUATE - BS INFORMATION TECHNOLOGY (BSIT)
CENTRAL MINDANAO COLLEGE (CMC)
KIDAPAWAN01-2008
Skills
- Customer service
- Team management
- Sales analysis
- Inventory management
- Employee training
- Good communicator
- Multitasking proficiency
Timeline
HOUSEKEEPING CLEANER
MAHARAH HUMAN RESOURCES COMPANY
07.2024 - 07.2026
STORE HEAD
3F COMPANY & ALL WIN SHOPPERS
12.2015 - 04.2024
PERSON IN CHARGE
3F FORTUNE SHOPPERS CORP
12.2013 - 11.2015
OFFICE CLERK
QBC BEST QUALITY
10.2012 - 12.2013
CASH CUSTODIAN
8 FORTUNE FASHION MKTG
07.2012 - 09.2012
CASHIER
JIAU FRIENDLY SHOPPERS CORP.
03.2012 - 07.2012
CASHIER
DAVAO CENNTRAL WAREHOUSE CLUB
12.2010 - 05.2011
UNDER GRADUATE - BS INFORMATION TECHNOLOGY (BSIT)
CENTRAL MINDANAO COLLEGE (CMC)