Jane Louryn H. Abiabi
QA Tester
CLARIN, Ozamiz City
Summary
To continue to learn and grow as an individual, and to find a career that allows me to use my talents and experiences to contribute to the organization's success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Head
BENPOS SYSTEMS
07.2012 - 05.2023
- Handle MySQL Database Administrator
- Execute test cases (manual) and analyze results
- Collaborate with development team to develop effective strategies and test plans
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked extended hours when necessary to meet deadlines.
HR/Payroll Specialist
BENPOS SYSTEMS
07.2013 - 05.2023
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reviewed time records for [50] employees to verify accuracy of information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Audited timesheets and payroll records for accuracy.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Secretary
BENPOS SYSTEMS
07.2012 - 04.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- In charge of managing interactions with customers and fostering communication within an office
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to telephone inquiries and complaints following standard operating procedures
- Scheduled appointments and conducted follow-up calls to clients.
- Offered technical support and troubleshot issues to enhance office productivity.
- Gathering information on hours worked for each employee.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
Bachelor of Science - Computer Science
Misamis University
06.2007 - 03.2012
Skills
Technical troubleshooting
References
Mary Rodith Tion
Landbank of the Philippines
+639328843065
Wendell Mae Nadela
Wela School Systems
+639454139761
Romeland dela Pena
Government Employee
+639755255419
Timeline
HR/Payroll Specialist
BENPOS SYSTEMS
07.2013 - 05.2023
Technical Support Head
BENPOS SYSTEMS
07.2012 - 05.2023
Secretary
BENPOS SYSTEMS
07.2012 - 04.2023
Bachelor of Science - Computer Science
Misamis University
06.2007 - 03.2012
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