Janelle S. Muriel

• Worked with personnel and managers to meet strict timelines.
• Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
• Manage and maintain accurate records of sales orders, invoices, and client information
• Coordinate with the sales team to ensure timely processing of customer requests and inquiries
• Provide administrative support for the sales department, including scheduling meetings, managing calendars, and preparing presentations
• Assist with the implementation of sales strategies and initiatives Contribute to the development and improvement of sales processes and procedures
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• Assisted call-in customers with questions and orders.
• Boosted sales revenue by developing and implementing targeted marketing strategies.
• Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
• Tracked campaign performance metrics using analytics tools to evaluate success rates and make informed decisions for future optimizations.
• Managed various marketing campaigns for successful product launches and increased brand awareness.
• Conducted market research surveys to gather valuable insights into consumer preferences and habits, informing future marketing efforts accordingly.
• Maintained up-to-date knowledge of industry trends and competitors'' offerings to stay ahead in the market, enabling proactive adjustments to marketing strategies as needed.
• Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
• Organized webinars and online workshops as a means of educating prospective customers about product features while generating interest in the brand.
• Collaborated closely with sales team to manage leads and help with proposals.
• Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
• Demonstrated willingness and interest in learning new tasks and skills.

• Company Overview: Website: lucena.me@pagibigfund.gov.ph
• Frontline servicing to Pag-IBIG Fund Members
• Receive, computing and encoding Multi-Purpose Loan, claims, and Housing Loan Applications
• Attend to queries, requests, and status verifications from members and issues Notice of Approval/ Disapproval and loan documents
• Provide the best possible service to both new and existing customers in relation to billing inquiries, service requests, suggestions, and complaints
• Monitoring Branch performance and satisfactory
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
• Handled escalations professionally while always advocating for the best interests of the client.
• Developed comprehensive knowledge of products and services to provide accurate information to customers.

• Check completeness of NOA compliance documents and issue acknowledgment receipts to borrowers and generate and transmit a List of Approved/ Disapproved STL applications
• Preparing Letters to Unregistered Employers/Business Owners
• Attending seminars, webinars and conducting briefings to all members and nonmembers

Company Overview: Website: lucena@pagibigfund.gov.ph

• Email writing and promotions
• Attend to queries, requests, and status verifications from members and issues Notice of Approval/ Disapproval and loan documents

• As an ESL teacher I prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal
• Provide instruction on reading, writing, and speaking to individuals whose native language is not English
• Lessons are conducted in virtual, rather than traditional, classroom settings