JANELLA ROSE SAENZ - SALOMON
Registered Nurse, Collection And Billing Specialist
City of San Fernando
Summary
To impart and contribute my proven Collection and Billing expertise and contribute to the growth and success of Matterport Inc through my honest work, good performance and dedication.
Overview
2
2
years of professional experience
Work History
Registered Nurse/Quality Control Analyst
Shearwater Health CPO
02.2022 - Current
- Served as Quality Analyst Quality Control that reviews physicians diagnosis and prognosis, treatment options, disease process are well within the guidelines,standard and best practice.
- Consistently exceeding reviewed case requirement by almost 200%.
- Awarded as Top Producer of Year (QAQC)2023
- Awarded as Top Performer QAQC February 2024
- QAQC Genexeellent Awardee Q1 2024
- Awarded the Bayani Award Q4 2023
- QAQC Genexeellent Awardee Q3 2023
Collection Specialist
Credit One Bank
6 2013 - 12.2019
- Billing & Payment Processing, recovers overdue payments from card holders via calls and emails and worked with 60 days portfolio, 30 days portfolio, 5 day portfolio, Precall portfolio , Manual Portfolio for a period of 6 years.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Multiple Awardee for Best in Collection, Top Performer and Best Call Award
Education
Bachelor of Science - Nursing
Holy Angel University
Angeles City 04.2001 -
Skills
Communicates well
Able to endure long hours of work
Follow oral, visual, written and multi-step directions
Time management
Phone
+639355590296, (045) 963-5195
Jobexperiences
- RMS Collect Phil./IQOR Phil, 2F Bldg. SM Clark, Angeles City, Philippines, Collection Specialist, 06/2013, 12/2019, Billing & Payment Processing, Providing payment solutions such as Fee Waiver Program (Depending on the account status), Providing Good Customer Experience (Collections with Customer Service Approach), Promoting Other Payment Methods (Mobile Application & Website)
Personal Information
- Place of Birth: San Fernando Pampanga
- Marital Status: Married
- Religion: Evangelical Christian
References
- Maria Cristina Tiongson, Assistant Vice President, RMS Collect Phil., +639163586446, tiongsontin@yahoo.com
- Mark Lesther Dabu, Assistant Vice President, RMS Collect Phil., +6390171098100, kram_dabu03@yahoo.com
- Marlene D. Urbano, Assistant Vice President, RMS Collect Phil., +639225119274, marlurbano@yahoo.com
Timeline
Registered Nurse/Quality Control Analyst
Shearwater Health CPO
02.2022 - Current
Bachelor of Science - Nursing
Holy Angel University
04.2001 -
Collection Specialist
Credit One Bank
6 2013 - 12.2019
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