Years of professional / industry experience
Jan Edward Chua
Programmer / Operations Technical Support
Calamba City
Summary
Detail-oriented Programmer / Operations Technical Support with more than 2 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion. Attained a certification from ThoughtWorks for Agile Full Stack Developer, had been trained to different programming languages for 3 months and expect to be able to follow and pass all task given with in that boot camp.
Overview
3
3
1
1
Certificate
Work History
Programmer
OOOCL (Philippines) Inc
Pasay
05.2021 - Current
- Coordinated with stakeholders to define project technical requirements.
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Diagnosed, troubleshot and resolved network and system problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained response times to support business continuity.
- Performed root cause analysis of reported issues to enact corrections.
- Managed our team for 3.5 months alone.
- Managed to lower ticket received by coordinating to customer support and providing them non-technical documents for initial troubleshooting
Information Services Intern
OOCL (Philippines) Inc
Pasay
01.2020 - 05.2020
- Monitored systems in operation and quickly troubleshot errors.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Handle production system under Operations team and apply data patch in order to resolve raise issue in system.
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated system issues and implemented resolutions to reduce downtime.
Education
Bachelor of Science - Information Technology
Mapúa Malayan Colleges Laguna
Cabuyao City, Laguna, Philippines 06.2015 - 03.2021
High School Diploma -
Calamba Institute
Calamba City, Laguna, Philippines 06.2011 - 03.2015
Skills
Testing and debugging
undefinedAccomplishments
- Supervised team of Operations Technical Support with four staff members.
Certification
Certified Agile Full Stack Developer, ThoughtWorks - Certification Validity Period: August 27, 2021 – August 27, 2026
Timeline
Certified Agile Full Stack Developer, ThoughtWorks - Certification Validity Period: August 27, 2021 – August 27, 2026
08-2021
Programmer
OOOCL (Philippines) Inc
05.2021 - Current
Information Services Intern
OOCL (Philippines) Inc
01.2020 - 05.2020
Bachelor of Science - Information Technology
Mapúa Malayan Colleges Laguna
06.2015 - 03.2021
High School Diploma -
Calamba Institute
06.2011 - 03.2015
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