Jan Edro Alvarez
Customer Service Advocate
Taytay, Province Of Rizal
Summary
Professional with strong background in customer service, adept at resolving complex issues and enhancing client satisfaction. Known for effective communication, problem-solving skills, and adaptability in fast-paced environments. Consistently fosters team collaboration and drives results, ensuring reliable and flexible support aligned with evolving needs. Skilled in CRM software, conflict resolution, and process optimization, bringing results-driven approach to every task.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Outforce Inc.
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Tonik Bank Inc.
12.2021 - 05.2023
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Reduced wait times for customers by efficiently handling high volumes of calls, emails, chats, and resolving issues quickly.
Customer Service Representative
Landmark Liesure LLC
08.2019 - 12.2020
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival, and offered directions to key amenities to cultivate quality park experiences.
Trainer
Boldr Inc.
01.2019 - 07.2019
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Bachelor of Science - Business Ad Major in Marketing Management
Far Eastern University
04.2001 -
Skills
Call center experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsLanguages
English
Advanced (C1)
German
Beginner (A1)
Timeline
Customer Service Representative
Outforce Inc.
07.2023 - Current
Customer Service Representative
Tonik Bank Inc.
12.2021 - 05.2023
Customer Service Representative
Landmark Liesure LLC
08.2019 - 12.2020
Trainer
Boldr Inc.
01.2019 - 07.2019
Bachelor of Science - Business Ad Major in Marketing Management
Far Eastern University
04.2001 -
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