Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Websites
Timeline
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Jan Edro Alvarez

Jan Edro Alvarez

Customer Service Advocate
Taytay, Province Of Rizal

Summary

Professional with strong background in customer service, adept at resolving complex issues and enhancing client satisfaction. Known for effective communication, problem-solving skills, and adaptability in fast-paced environments. Consistently fosters team collaboration and drives results, ensuring reliable and flexible support aligned with evolving needs. Skilled in CRM software, conflict resolution, and process optimization, bringing results-driven approach to every task.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Outforce Inc.
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Tonik Bank Inc.
12.2021 - 05.2023
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
  • Reduced wait times for customers by efficiently handling high volumes of calls, emails, chats, and resolving issues quickly.

Customer Service Representative

Landmark Liesure LLC
08.2019 - 12.2020
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Greeted guests upon arrival, and offered directions to key amenities to cultivate quality park experiences.

Trainer

Boldr Inc.
01.2019 - 07.2019
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Education

Bachelor of Science - Business Ad Major in Marketing Management

Far Eastern University
04.2001 -

Skills

Call center experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programs

Languages

English
Advanced (C1)
German
Beginner (A1)

Timeline

Customer Service Representative

Outforce Inc.
07.2023 - Current

Customer Service Representative

Tonik Bank Inc.
12.2021 - 05.2023

Customer Service Representative

Landmark Liesure LLC
08.2019 - 12.2020

Trainer

Boldr Inc.
01.2019 - 07.2019

Bachelor of Science - Business Ad Major in Marketing Management

Far Eastern University
04.2001 -
Jan Edro AlvarezCustomer Service Advocate