Summary
Overview
Work History
Education
Skills
Timeline
Janedhell Briones

Janedhell Briones

Mandaue City, Province Of Cebu,CEB

Summary

  • Detail-oriented technical support with extensive experience in telecommunications, banking, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Online Technical Support

JP Morgan Chase & Company
07.2019 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
  • Monitored system performance to identify potential issues.

Quality Assurance Analyst

Qualfon Philippines Inc.
05.2016 - 05.2019


  • Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing and continuous learning within the team.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks
  • Fixed identified issues to improve workflows.
  • Mentored and coached team members on QA topics and strategies.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.

Technical Support Representative

Qualfon Philippines
05.2013 - 05.2016
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.


Education

Bachelor in Secondary Education -

Cebu Technological University, Daanbantayan, Province Of Cebu, Philippines
04.2013

Skills

  • Customer Service
  • Access issue resolution
  • Operating Systems Expertise
  • Issue Troubleshooting
  • Technical issues analysis

Timeline

Online Technical Support - JP Morgan Chase & Company
07.2019 - Current
Quality Assurance Analyst - Qualfon Philippines Inc.
05.2016 - 05.2019
Technical Support Representative - Qualfon Philippines
05.2013 - 05.2016
Cebu Technological University - Bachelor in Secondary Education,

Similar Profiles

CREATE PROFILE
Janedhell Briones