Janedee Reig
Quezon City, Metro Manila
Summary
Versatile leader with strong training and mentoring skills, known for adaptability in fast-paced environments. Demonstrated success in enhancing team performance through tailored training initiatives and effective communication strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Trainer
Wheyking Inc.
10.2023 - Current
- Developed and delivered training programs to enhance employee skills and knowledge.
- Facilitated workshops on product knowledge and effective sales techniques.
- Assessed training needs through performance evaluations and feedback sessions.
- Mentored junior trainers to improve delivery methods and engagement strategies.
- Collaborated with management to align training objectives with business goals.
- Monitored training effectiveness through participant assessments and performance metrics.
Store Supervisor
Wheyking Inc,
03.2023 - 09.2023
- Supervised daily store operations, ensuring optimal customer service and efficient workflow.
- Trained new staff on company policies, product knowledge, and sales techniques.
- Managed inventory levels, coordinating stock replenishment to meet demand.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Conducted regular audits of cash handling procedures to ensure accuracy and compliance.
- Resolved customer inquiries and complaints effectively, promoting positive shopping experiences.
- Collaborated with management on strategic planning initiatives for store promotions and events.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Conducted inventory analysis to determine optimal stock levels.
Officer in Charge
INGCO PHILIPPINES
11.2021 - 12.2022
- Oversaw daily operations ensuring compliance with safety regulations and company policies.
- Managed inventory levels, optimizing stock management processes to reduce waste.
- Trained and mentored junior staff on operational procedures and best practices.
- Implemented process improvements resulting in enhanced workflow efficiency and productivity.
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
Lead Cashier
Professional Parking Management/ Parksecure
01.2019 - 08.2021
- Supervised daily cash handling and reconciliation processes for accuracy and compliance.
- Trained and mentored new cashiers in operational procedures and customer service standards.
- Implemented efficient workflow processes, reducing transaction times and enhancing customer satisfaction.
- Resolved customer inquiries and disputes effectively, maintaining high service quality.
- Coordinated scheduling and task assignments to optimize team performance during peak hours.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
Cashier
Professional Parking Management
06.2018 - 12.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Supervisor
EDFI CONVENIENCE STORE (MINISTOP)
01.2008 - 12.2012
- Supervised daily store operations, ensuring adherence to policies and procedures.
- Trained and mentored new staff on customer service standards and operational protocols.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented cash handling procedures, enhancing accuracy during transactions and cash management.
- Resolved customer complaints effectively, improving overall satisfaction and loyalty rates.
- Trained new employees and delegated daily tasks and responsibilities.
Store Crew Member
Saint Ignatius Corporation (MINISTOP)
06.2007 - 12.2007
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Operated cash register accurately, processing transactions efficiently for customer satisfaction.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Implemented promotional displays to increase product visibility and drive sales initiatives.
Education
Bachelor of Science - COSTUM ADMINISTRATION
PHILIPPINE MARITIME INSTITUTE
Quezon City, Metro Manila, Philippines06-2007
High School Diploma -
SAN FRANCISCO HIGH SCHOOL
Quezon City, Metro Manila, Philippines06-2005
No Degree -
BAGO BANTAY ELEMENTARY SCHOOL
Quezon City, Metro Manila, Philippines06-2001
Skills
- Organizational leadership
- Training and mentoring
- Team building
- Lesson planning
- Employee onboarding
- Virtual training
- Training delivery
Certification
Sports Nutrition Training
Leadership Training
Guest Experience and Character Development
Timeline
Senior Trainer
Wheyking Inc.
10.2023 - Current
Store Supervisor
Wheyking Inc,
03.2023 - 09.2023
Officer in Charge
INGCO PHILIPPINES
11.2021 - 12.2022
Lead Cashier
Professional Parking Management/ Parksecure
01.2019 - 08.2021
Cashier
Professional Parking Management
06.2018 - 12.2018
Shift Supervisor
EDFI CONVENIENCE STORE (MINISTOP)
01.2008 - 12.2012
Store Crew Member
Saint Ignatius Corporation (MINISTOP)
06.2007 - 12.2007
Bachelor of Science - COSTUM ADMINISTRATION
PHILIPPINE MARITIME INSTITUTE
High School Diploma -
SAN FRANCISCO HIGH SCHOOL
No Degree -
BAGO BANTAY ELEMENTARY SCHOOL