Jane Villanueva
Stateroom Steward
Pulang Lupa Uno, Las Pinas City
Summary
Looking to advance my career as an experienced housekeeper through obtaining a new housekeeping role in an established business. Years of experience working in a commercial and corporate environment with strong knowledge on procedures and systems of cleaning business spaces, office areas, large bathrooms, guest areas and more.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Stateroom Stewardess
Viking Ocean Cruises - Viking Sea
10.2022 - 03.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Familiar in Public Health Standard to meet the high standard of hygiene and sanitation of our vessel.
Stateroom Stewardess
Viking Ocean Cruises - Viking Jupiter
02.2022 - 08.2022
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Stateroom Stewardess
Viking Ocean Cruises - Viking Venus
08.2021 - 01.2022
- Proven ability to develop and implement creative solutions to complex problems.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
Assistant Stateroom Steward
Viking Ocean Cruises - Viking Jupiter
08.2020 - 01.2021
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Assistant Stateroom Steward
Viking Ocean Cruises - Viking Orion
06.2019 - 12.2019
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Assistant Stateroom Steward
Viking Ocean Cruises - Viking Sea
10.2018 - 04.2019
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Tournant/ Pool Host
Viking Ocean Cruises - Viking Sea
02.2018 - 07.2018
- Delivered services to customer locations within specific timeframes.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
Custodial / Hotel Utility
Viking Ocean Cruises - Viking Sea
04.2017 - 01.2018
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Custodial / Hotel Utility
Viking Ocean Cruises - Viking Sea
10.2016 - 04.2017
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Room Attendant
Bethany Garden Hotel
05.2012 - 06.2013
- Completely familiar with the operational environment and follow the detailed instruction given by the Housekeeping Department Managers at the beginning of all the shifts and adhere to the rules that was laid by the superiors at all times and coordinate with the subordinates until the task is done
- Ensuring all the guest were greeted in conformity with the standard and operating procedures set by the company and serve them in effective and efficient manners
- Fulfil all reasonable request from guests to ensure their comfort, satisfaction and safety
- Immediately reports any security issues and any maintenance issues, including all furniture, fittings and equipment to the line manager.
Education
Quezon National High School
Alunan, Quezon, Isabela 06.2006 - 04.2010
Bachelor Of Science In Business Administration - Financial Management
Cagayan State University
Andrews Campus, Tuguegarao City, Cagayan 01.2008 - 04.2012
Skills
Excellent in verbal and written English communication
Service oriented person, motivated, reliable and ability to work successfully on own initiative as part of the team
Self – driven person, ready to learn things faster and interested to be trained in any field of work
Emotionally balanced and thrive on working in a fast paced, ever changing environment
Responsible, hardworking and flexible in any social and working conditions
Calm, patient and polite in receicing guest feedback
Honest and sincere when dealing with guest and colleagues
Strong command and leadership
Can perform all tasks accurately and efficiently
Handle pressure in work
Wide knowledge on a range of cleaning supplies and products
Can work with less supervision
Problem-solving ability and knowledge of basic repairs to household items
Experienced in operating cleaning appliances and devices
Ability to lead a housekeeping team and oversee the work of others
Certification
Housekeeping National Certificate II
Timeline
Stateroom Stewardess
Viking Ocean Cruises - Viking Sea
10.2022 - 03.2023
Stateroom Stewardess
Viking Ocean Cruises - Viking Jupiter
02.2022 - 08.2022
Assistant Stateroom Stewardess
Viking Ocean Cruises - Viking Venus
08.2021 - 01.2022
Basic Training (Elementary First Aid, Firefighting, Personal Survival Technique)
04-2021
Safety Training for Personnel Providing Direct Service to Passengers in Passenger Spaces
04-2021
Passenger Ship Crowd Management Training
04-2021
Assistant Stateroom Steward
Viking Ocean Cruises - Viking Jupiter
08.2020 - 01.2021
Assistant Stateroom Steward
Viking Ocean Cruises - Viking Orion
06.2019 - 12.2019
Assistant Stateroom Steward
Viking Ocean Cruises - Viking Sea
10.2018 - 04.2019
Tournant/ Pool Host
Viking Ocean Cruises - Viking Sea
02.2018 - 07.2018
Custodial / Hotel Utility
Viking Ocean Cruises - Viking Sea
04.2017 - 01.2018
Custodial / Hotel Utility
Viking Ocean Cruises - Viking Sea
10.2016 - 04.2017
Housekeeping National Certificate II
10-2013
Room Attendant
Bethany Garden Hotel
05.2012 - 06.2013
Bachelor Of Science In Business Administration - Financial Management
Cagayan State University
01.2008 - 04.2012
Quezon National High School
06.2006 - 04.2010