Interested in stepping up to a new role
Jane Nunag Calzado
Technical Expert/ Support Floor
Concepcion
Summary
Results-driven technical support professional with a proven track record in addressing challenges and marketing solutions effectively. Strong foundation in customer service and technical troubleshooting, with a quick learning curve in dynamic support settings. Expertise in system diagnostics and issue resolution, contributing to efficient support operations. Eager to apply and further develop problem-solving and communication capabilities in a senior technical support associate role.
Overview
5
5
years of professional experience
Work History
TECHNICAL SUPPORT
ASURION CLARK PHILIPPINES
09.2023 - Current
- informed customers and prospective clients regarding phone service and security systems issues.
- Promoted and Sold products.
- Provided technical support to external and internal customers.
- Improved customer satisfaction ratings by providing timely and effective technical support.
- Provided exceptional technical support, resolving complex issues promptly and effectively for endusers.
Customer Service Representative
Alorica Philippines
05.2021 - 05.2023
- Educated customers and potential customers who had issue about their Phone service.
- Maintained and increased personal knowledge of product specifications and best practices.
- Promoted and Sold products.
Education
Bachelor of Science - Elementary Education
Mabalacat City College-BEED
Mabalacat City06.2025
Skills
Customer support
telephone skills
Time management
Teamwork
Results oriented
Fast learner
Conflict resolution
Technical troubleshooting
clear communication
Negotiation
Accomplishments
- Asurion Superhero award 2025
- Asurion Excellence award 2025
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and education. I understand that any misrepresentation of information is punishable by law.
Interests
Timeline
TECHNICAL SUPPORT
ASURION CLARK PHILIPPINES
09.2023 - Current
Customer Service Representative
Alorica Philippines
05.2021 - 05.2023
Bachelor of Science - Elementary Education
Mabalacat City College-BEED