Jane Dela Cruz
Travel Cosultant
Cavite City, Province Of Cavite
Summary
Accomplished travel consultant and Team leader known for expertise in airline reservation systems and client relationship management. Proven ability to research destinations and coordinate logistics, enhancing overall customer experience.
Overview
2
2
Certifications
17
17
years of professional experience
Work History
International Travel Consultant
All7
06.2026 - Current
- Assisted clients in planning and booking domestic and international travel itineraries.
- Researched destination options, transportation and accommodations to enhance client experiences.
- Coordinated travel logistics, including flights, hotels, and transportation arrangements.
- Working with different TMC's and Tour operator as their travel management partner.
- Knowledgeable in multiple booking system for air such as Sabre, Amadeus and Galileo, hotel, car and rail.
Team Leader
American Express, AMEX
05.2021 - 03.2025
- Led cross-functional teams to enhance customer experience and operational efficiency.
- Developed training programs to elevate team performance and service standards.
- Streamlined processes to improve workflow, reducing response times for customer inquiries.
- Analyzed performance metrics to identify areas for improvement and implement strategic solutions.
- Conduct 1 on 1 coaching to guide and create action plan to improve consultant performance.
- Handling customer complaint and service recovery to resolve concern and improve customer experience.
Senior Team Leader
Carlson Wagonlit
08.2014 - 04.2021
- Handling Energy, resources and Marine for North America, APAC and EMEA.
- Developed and facilitate training programs for team members from GDS Conversion to client specifics, fostering professional growth and operational excellence.
- Implemented strategic initiatives to streamline workflows, reducing turnaround time on project deliverables.
- Analyzed performance metrics to identify areas for improvement and drive data-driven decision-making.
- Create monthly schedule to balance staffing and ensure enough coverage.
- Support Team Manager in client on boarding, System testing and and improve process flow.
- Knowledgeable in multiple booking system for air such as Sabre, Galileo and Amadeus, hotel and car.
Travel Consultant
EXL Service
03.2014 - 08.2014
- Designed customized travel itineraries based on client preferences aligned to company policy.
- Resolved customer inquiries and issues promptly, enhancing overall client satisfaction.
- Collaborated with suppliers to secure competitive rates and exclusive travel deals for clients.
- Handling reservation mainly changes and Cancellation.
Customer Service Representative
Teletech Telstra
07.2012 - 03.2014
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Guided customers through troubleshooting processes, reducing resolution time.
- Collaborated with team members to streamline service protocols and improve response times.
- I served as the first line of inquiry for billing, mobile and cable plan information.
Reservation Sales Agent
Hilton Worldwide Hotels
05.2011 - 06.2012
- Managed customer inquiries and reservations through multiple channels, enhancing guest experiences.
- Utilized property management systems to process bookings and maintain accurate records.
- Convert quickly of inquiries into contracted business.
- Cancellation and modification of an existing hotel reservation.
- Provide prompt and efficient service while maintaining the hilton brand standard.
Travel Consultant
Aegis People Support
08.2009 - 05.2011
- Handling online reservation mainly changes and cancellation of air, hotel and car reservation.
- Working with leisure traveler as their travel partner to search for best available rate, promotions and packages.
- Knowledgeable in multiple booking system such as Sabre, Apollo, Worldspan and Shares.
Education
No Degree - Compute Engineer
University of Perpetual Help Dalta
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
Excellent customer service
Airline reservation systems
Travel research
Hotel accommodations
Certification
Leadership training
Timeline
International Travel Consultant
All7
06.2026 - Current
Team Leader
American Express, AMEX
05.2021 - 03.2025
Six Sigma Green belt
11-2019
Leadership training
06-2019
Senior Team Leader
Carlson Wagonlit
08.2014 - 04.2021
Travel Consultant
EXL Service
03.2014 - 08.2014
Customer Service Representative
Teletech Telstra
07.2012 - 03.2014
Reservation Sales Agent
Hilton Worldwide Hotels
05.2011 - 06.2012
Travel Consultant
Aegis People Support
08.2009 - 05.2011
No Degree - Compute Engineer
University of Perpetual Help Dalta
04.2001 -