JANE C. JABINAL
Binangonan,Rizal
Summary
Adaptable and motivated individual with passion for building strong client relationships and driving sales success. Well-versed in market research and customer needs analysis, coupled with effective communication and negotiation skills. Committed to delivering impactful results and contributing to growth of company.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Associate
Unionbank of the Philippines
09.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques with regards to credit card.
- Assisted in training new team members on customer service protocols and system navigation.
- Streamlined complaint resolution processes to enhance customer satisfaction and retention with regards to credit card.
- Coordinated with cross-functional teams to address complex customer issues efficiently with credit card.
Sales Executive
SBT Philippines
02.2022 - 08.2022
- Responsible for ensuring the success of SBT in overseas market by developing research and marketing strategies, increasing clients network, negotiating and closing successful sales.
- Conducts research in the assigned market including but not limited to the following information: market requirement or demand, importation rules and regulation, list of possible clients, list of competitors and strategies on how to penetrate or to expand in the market.
- Accurate research information.
- Calls prospective clients and convinces them to enter or to repeat business with the company.
- Closing Sales
- Prepares business presentations, proposal and quotation as requested by the clients.
- All documents submitted to the clients are presentable and accurate.
- Maintains relationship with existing customers via telephone calls and answering emails.
- Positive feedbacks from the clients and repeat business.
- Acts as a contact between the company and the customers in negotiating the terms of agreement, discussing the products and services covered by the company and closing the sales.
- Minimal to zero complaints from the clients.
- Responsible in assisting customers in the progress of their business transactions with the company.
- Minimal to zero complaints from the clients.
- Reviews own sales performance and aims to meet or exceed the monthly target.
- Utilized CRM systems to track sales activities and manage customer interactions efficiently.
Teller
Banco De Oro Unibank
12.2007 - 06.2018
- Receive and process cash and checks for deposit. Accept cash withdrawals and checks encashment. Process utility bills payments.
- Balancing and vouching transaction slips at the end of the day. Prepare reports on SSS and Phil Health Collection every 15th and 30th of the months.
Marketing Assistant
Banco De Oro Unibank
12.2007 - 06.2018
- Responsible for processing all new accounts transactions. Opening, maintaining and closing of all accounts types, including safety deposit box.
- Assisting customer in their selection of various accounts and financial services.
- Maintaining good customer relations and referring customer for appropriate staff for new services.
General Services
Banco De Oro Unibank
12.2007 - 06.2018
- Perform services for customers such as ordering cash card and checkbook.
- Preparing manager's checks as client's request. Processing outgoing wire transfer (FXTT, PDDTS, RTGS) exchanging foreign currencies.
- Receive and verify loan payments, mortgage payments, and utility bill payments.
- Processing incoming cash remittances / money transfers. Process payroll, demand draft, fund transfer, treasury transaction and forex transaction.
- Promote the sale of bank products and cross-selling existing bank services to customers.
Cash Assistant
Landwealth Financing Company
03.2007 - 09.2007
- Handles payment of loans and other account receivables.
Education
Bachelor of Science in Business Administration - Banking and Finance
University of Rizal System
Binangonan01.2007
Skills
- Social Media Management
- Social Media Marketing
- Sales expertise
- Lead Generation
- Content creation
- Product knowledge
- Appointment setting
- General Virtual Assistant
- Customer service
Timeline
Senior Customer Service Associate
Unionbank of the Philippines
09.2025 - Current
Sales Executive
SBT Philippines
02.2022 - 08.2022
Teller
Banco De Oro Unibank
12.2007 - 06.2018
Marketing Assistant
Banco De Oro Unibank
12.2007 - 06.2018
General Services
Banco De Oro Unibank
12.2007 - 06.2018
Cash Assistant
Landwealth Financing Company
03.2007 - 09.2007
Bachelor of Science in Business Administration - Banking and Finance
University of Rizal System
References
Ma Francione, Vera Cruz, HR Assistant, 09395226582, SBT Philippines
Training
- Certificate of Completion for the Cards Certification Program of Client Engagement Solutions Group- Unionbank of the Philippines
- Introduction to Cyber Security/48hrs Training Course
- Virtual Assistant Social Media Management training
- Virtual Assistant training Philippines - January 17-21, 2021
- Effective Customer Handling
- Customer Service Excellence Signature Verification
- UITF Trainings AMLA
- Guidelines on how to detect Counterfeit & Genuine Notes Cash Servic noes
Disclaimer
I hereby certified that above all information is true and correct.