JANE CELESTINE LABAO
Makati City,00
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Success - OIC
RAKSO CT
08.2025 - Current
- Strategized and executed customer success initiatives to boost product adoption and engagement
- Conducted regular customer consultations to identify needs and deliver proactive support
- Fostered collaboration between sales and support teams to enhance overall customer experience
- Led customer training workshops on product features and best practices
- Resolved customer inquiries, ensuring timely escalation of complex issues to relevant teams
- Contributed to the development of customer success materials, including knowledge bases and FAQs
Customer Success Associate
RAKSO CT
05.2024 - 08.2025
- Resolved customer inquiries and issues promptly via phone, email, and live chat support.
- Conducted onboarding sessions for new clients, providing training and resources for product utilization.
- Monitored customer health metrics and proactively addressed risks to prevent churn.
- Collected customer feedback and contributed to product development with actionable insights.
Software Engineer Intern
RAKSO CT
02.2024 - 05.2024
- Collaborated with cross-functional teams to define, design, and ship new features.
- Engaged in software lifecycle management, including coding, testing, deployment, and maintenance.
- Developed and maintained scalable software solutions using PHP and Java.
Education
Bachelor of Science - Information Technology
Centro Escolar University
Makati01-2024
Skills
- Customer Support – Efficient, empathetic, solution-focused service
- Project Management – Coordinating timelines, resources, deliverables
- Client Onboarding – Ensuring smooth setup and integration
- Leadership – Motivating and managing teams
- Communication – Clear, concise, and impactful delivery
- Computer Networking: Proficient in CISCO Packet Tracer for network design and simulation
- Basic Editing: Skilled in using Canva for graphic and visual content creation
- Microsoft Tools: Knowledgeable in Word, Excel, PowerPoint, and Azure
- Google Workspace: Proficient in Docs, Sheets, Slides, and Forms
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- TESDA National Certificate II in Computer Systems Servicing (July 2022)
- Fundamentals of Predictive Project Management (July 2025)
Language
Filipino
English
Timeline
Customer Success - OIC
RAKSO CT
08.2025 - Current
Customer Success Associate
RAKSO CT
05.2024 - 08.2025
Software Engineer Intern
RAKSO CT
02.2024 - 05.2024
Bachelor of Science - Information Technology
Centro Escolar University