Jan Daryl Ortiz
Cabanatuan City, Province of Nueva Ecija
Summary
Dynamic professional with a proven track record at BDO Unibank, excelling in high-volume transaction management and exceptional customer service. Leveraged expertise in cash handling and technical support to enhance customer satisfaction and loyalty. Demonstrated strong work ethic and professionalism, achieving significant improvements in operational efficiency and customer trust.
Overview
16
16
years of professional experience
Work History
Traveling Teller 5
BDO Unibank
05.2011 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Technical Support Representative
NCO Group
02.2009 - 11.2009
- Developed and implemented preventive maintenance procedures.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed high levels of call flow and responded to technical support needs.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Bachelor of Science - Computer Science
STI College
Cabanatuan City, Province Of Nueva Ecija, Philippines04-2008
High School Diploma -
Araullo University
Cabanatuan City, Province Of Nueva Ecija, Philippines03-2023
Lazaro Francisco Elementary School
Cabanatuan City, Province Of Nueva Ecija, Philippines03-1998
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Cash handling expertise
Timeline
Traveling Teller 5
BDO Unibank
05.2011 - Current
Technical Support Representative
NCO Group
02.2009 - 11.2009
Bachelor of Science - Computer Science
STI College
High School Diploma -
Araullo University
Lazaro Francisco Elementary School
Similar Profiles
Erika Joy GalvezErika Joy Galvez
Service Officer (Junior Assistant Manager) at BDO Unibank IncService Officer (Junior Assistant Manager) at BDO Unibank Inc
DURVIN AGUILAR PASALUDOSDURVIN AGUILAR PASALUDOS
Junior Assistant Manager In House Voice Officer at BDO UnibankJunior Assistant Manager In House Voice Officer at BDO Unibank
MARLOU B. ALINSONORINMARLOU B. ALINSONORIN
Audit Officer (Team Leader) at BDO Unibank, Inc.Audit Officer (Team Leader) at BDO Unibank, Inc.
Beverly BanquerigoBeverly Banquerigo
Cash Officer at BDO Unibank, Inc.Cash Officer at BDO Unibank, Inc.
Alexis PinedaAlexis Pineda
Micro-Entrepreneur at My Own WorkMicro-Entrepreneur at My Own Work