Jan Darrel Deymos
General Mariano Alvarez
Overview
6
6
years of professional experience
Work History
Specialist Technical Support Representative
RMS COLLECT IQOR
06.2023 - 02.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
Executive Assistant
Gerrico Insurance Agency
12.2018 - 06.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Technical Support Representative
Sutherland Philippines
08.2022 - 06.2023
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Achieved recognition for outstanding problem-solving skills in complex technical environments.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Representative
HGS
09.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Laboratory Aide
Research Institute for Tropical Medicine
09.2020 - 09.2021
- Demonstrated attention to detail while performing tests under time-sensitive conditions, ensuring accuracy in results delivered within deadlines.
- Enhanced laboratory safety by strictly adhering to guidelines and properly disposing of hazardous materials.
- Handled sensitive patient information with discretion, upholding strict confidentiality standards at all times.
- Reduced waste by efficiently managing supplies inventory and promptly restocking when necessary.
Education
Bachelor Of Business Administration And Management - Business Management
EARIST CAVITE CAMPUS
General Mariano Alvarez, Cavite, 411704.2018
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Technical communication
- Proficient in software
- Technical troubleshooting
- Troubleshooting techniques
- Continuous improvement
Timeline
Specialist Technical Support Representative
RMS COLLECT IQOR
06.2023 - 02.2025
Technical Support Representative
Sutherland Philippines
08.2022 - 06.2023
Customer Service Representative
HGS
09.2021 - 08.2022
Laboratory Aide
Research Institute for Tropical Medicine
09.2020 - 09.2021
Executive Assistant
Gerrico Insurance Agency
12.2018 - 06.2020
Bachelor Of Business Administration And Management - Business Management
EARIST CAVITE CAMPUS
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