Jan Daniel Malicdem

Client Assistance

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Former Top Agent of the week and Top 2 Agent for the month of November 2024. Proven ability to deliver exceptional customer support in fast-paced environments.

Overview

years of professional experience

Language

Work History

Hotel Customer Service

Vericom INC

03.2023 - 04.2025

Hotel Confirmation Specialist
Booking inquiries

Medical Coder/Medical Billing

Best Home Health Providers/Premier Home Health

04.2021 - 05.2023

Appointment setter
Assisting patient's claim queries
Filling up patient's profile
Checking patient's benefits

Education

Bachelor of Science - Bachelor of Medical Laboratory Science

University Of Luzon

Skills

Teamwork and collaboration

Friendly, positive attitude

Customer service

Team management

Time management

Flexible and adaptable

Interests

Travel

Play sports

Hangouts

Dancing

Listen/Watch Podcast

Accomplishments

Top Agent Of the Week
Top 2 Agent for the Month of November 2024
Coordinated 5 special public and private events.
Recognised by management for behaviours, leading to increased.
Improved reviews by successfully handling customer complaints and implementing monthly staff training.

Timeline