Jan Daniel Malicdem
Client Assistance
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Former Top Agent of the week and Top 2 Agent for the month of November 2024. Proven ability to deliver exceptional customer support in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Language
Work History
Hotel Customer Service
Vericom INC
03.2023 - 04.2025
- Hotel Confirmation Specialist
- Booking inquiries
-
Medical Coder/Medical Billing
Best Home Health Providers/Premier Home Health
04.2021 - 05.2023
- Appointment setter
- Assisting patient's claim queries
- Filling up patient's profile
- Checking patient's benefits
Education
Bachelor of Science - Bachelor of Medical Laboratory Science
University Of Luzon
Skills
Teamwork and collaboration
Friendly, positive attitude
Customer service
Team management
Time management
Flexible and adaptable
Interests
Travel
Play sports
Hangouts
Dancing
Listen/Watch Podcast
Accomplishments
- Top Agent Of the Week
- Top 2 Agent for the Month of November 2024
- Coordinated 5 special public and private events.
- Recognised by management for behaviours, leading to increased.
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
Timeline
Hotel Customer Service
Vericom INC
03.2023 - 04.2025
Medical Coder/Medical Billing
Best Home Health Providers/Premier Home Health
04.2021 - 05.2023
Bachelor of Science - Bachelor of Medical Laboratory Science
University Of Luzon