Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Languages
Timeline
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Jan Carlo Perico

Customer Support Specialist
Block 2 Lot 13, Villa Laserna, Brgy. Labas, Santa Rosa, Laguna,LAG

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leaveCareer advancement

Summary

  • Dynamic customer service professional with a proven track record in all companies served, excelling in complaint resolution and active listening. Skilled in problem-solving and product knowledge, as experienced in enhancing customer loyalty and satisfaction through effective communication and upselling strategies, contributing to sales growth and positive client feedback.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Iqor for T-Mobile
08.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Technical Support Representative

Asurion Philippines
03.2024 - 07.2025
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Minimized escalations by proactively identifying potential challenges and addressing them early in the process.
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.

Sales Representative

VXI Global Solutions LLC
02.2022 - 02.2024
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Education

Science, Technology, Engineering, And Mathematics

AMA Computer College
Binan, Laguna, Philippines
01-2020

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Time management

Complaint resolution

Call center experience

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Languages

English
Advanced (C1)

Timeline

Customer Service Representative

Iqor for T-Mobile
08.2025 - Current

Technical Support Representative

Asurion Philippines
03.2024 - 07.2025

Sales Representative

VXI Global Solutions LLC
02.2022 - 02.2024

Science, Technology, Engineering, And Mathematics

AMA Computer College
Jan Carlo PericoCustomer Support Specialist