Block 2 Lot 13, Villa Laserna, Brgy. Labas, Santa Rosa, Laguna,LAG
Work Preference
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leaveCareer advancement
Summary
Dynamic customer service professional with a proven track record in all companies served, excelling in complaint resolution and active listening. Skilled in problem-solving and product knowledge, as experienced in enhancing customer loyalty and satisfaction through effective communication and upselling strategies, contributing to sales growth and positive client feedback.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Iqor for T-Mobile
08.2025 - Current
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Technical Support Representative
Asurion Philippines
03.2024 - 07.2025
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Minimized escalations by proactively identifying potential challenges and addressing them early in the process.
Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
Sales Representative
VXI Global Solutions LLC
02.2022 - 02.2024
Increased sales revenue by identifying and targeting high-potential accounts.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Science, Technology, Engineering, And Mathematics
AMA Computer College
Binan, Laguna, Philippines
01-2020
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Complaint resolution
Call center experience
Accomplishments
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.