Jan Carlo Domingo
Paranaque City
Summary
With a proven track, I leveraged data analysis and organizational leadership to revamp training materials, enhancing program effectiveness to achieve SOW. Specializing in adult learning theory and continuous improvement, my strategic approach to training and quality analysis has consistently driven superior product quality and workforce productivity.
I Developed strong analytical skills and meticulous attention to detail in quality-focused environment, with commitment to ensuring product excellence. Leveraging my expertise in both Training and Quality, I have the ability to communicate effectively with cross-functional teams and implement process improvements. Seeking to transition into new field to leverage these skills in dynamic and challenging environment.
Overview
10
10
years of professional experience
Work History
Senior Training and Quality Analyst
Webhelp
07.2022 - 07.2024
- Evaluated and improved existing training materials to ensure accuracy, relevance, and effectiveness.
- Developed a standardized onboarding program for new hires, accelerating their integration into the team and reducing time-to-productivity.
- Conducted regular assessments of employee skill levels to measure the effectiveness of training programs and make necessary adjustments.
- Implemented metrics-driven approach to measure process effectiveness, enabling data-driven decision making in pursuit of superior product quality.
- Leveraged strong analytical skills in monitoring performance statistics against established benchmarks, identifying opportunities for targeted improvements in specific areas.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
Training and Quality Analyst
CSS Corporate Solutions
10.2021 - 07.2022
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Enhanced training effectiveness by creating user-friendly documentation, guides, and training materials.
- Conducted thorough evaluations to identify areas of improvement in training processes, resulting in more effective training sessions.
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Trained new employees on company-specific file management procedures, ensuring smooth onboarding.
Site and Operations Manager
POLYASIA
12.2018 - 08.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Product and Process Trainer
Conduent
10.2015 - 10.2018
- Delivered tailored training sessions for various roles within an organization to maximize relevance and effectiveness.
- Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.
- Trained internal subject matter experts who then provided localized support in their respective regions or departments, expanding knowledge dissemination throughout the organization.
- Designed and administered competency tests to evaluate trainee mastery, providing actionable insights for targeted coaching opportunities.
- Facilitated virtual, in-person and blended learning sessions.
Customer Support
Conduent
11.2014 - 10.2015
- Delivered high-quality customer support, addressing concerns professionally and promptly to maintain positive relationships.
- Reviewed user feedback and customer support tickets to identify pain points within public user base.
- Provided exceptional customer support, resulting in high retention rates and repeat business.
- Provided exceptional customer support during post-implementation phases, addressing any concerns or challenges that arose after system integration.
Education
Bachelor of Science - Tourism And Hospitality Management
Universal College
Paranaque City, Province Of Rizal, Philippines03-2013
Skills
- Organizational leadership
- Soft skills training
- Training and mentoring
- Adult learning theory
- Continuous improvement initiatives
- Root-cause analysis
- Workflow optimization
- Staff management
- Data analysis
Timeline
Senior Training and Quality Analyst
Webhelp
07.2022 - 07.2024
Training and Quality Analyst
CSS Corporate Solutions
10.2021 - 07.2022
Site and Operations Manager
POLYASIA
12.2018 - 08.2021
Product and Process Trainer
Conduent
10.2015 - 10.2018
Customer Support
Conduent
11.2014 - 10.2015
Bachelor of Science - Tourism And Hospitality Management
Universal College
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