Jan Angelo Asuncion
Lupao, Province Of Nueva Ecija
Summary
To improve the skills and abilities learned from school through practical application which aid in achieving my maximum potential for professional growth and betterment of the organization.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer service role.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representatives
Alorica
09.2024 - 03.2025
- Inbound calls address their plan benefits and eligibility, monthly premium adjustments, updating primary care doctors, re-enrollment, cancellation of their plan, ordering identification cards, and updating their profiles including race and ethnicity, location, email, and phone number.
- Helping customers establish their accounts and directing them to the marketplace sales team.
Customer Service Representative
Max One Business Solutions
10.2022 - 01.2024
- Updating there Primary Care Physicians, Reviewing there Plan, Ordering Members ID, Ordering Durable Medical Equipment’s, Claims Status, Assisting the member if the medication is covered by the pharmacy
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate - Hotel and Restaurant Services
College For Research and Technology
04.2017
High School - undefined
Dona Juana Choco National High School
07.2015
Skills
- Food preparation
- Microsoft Office
- Cashiering
- Customer service
- Communication skills
- Active listening
- Critical thinking
- Microsoft Excel
- Complaint resolution
- Payment processing
- Product knowledge
- Appointment scheduling
- Documentation
Timeline
Customer Service Representatives
Alorica
09.2024 - 03.2025
Customer Service Representative
Max One Business Solutions
10.2022 - 01.2024
High School - undefined
Dona Juana Choco National High School
Associate - Hotel and Restaurant Services
College For Research and Technology
SKILLS AND COMPETENCIES
- Can work with minimum supervision.
- Ability to resolve concern in timely manner.
- Hard worker and ability to multitask.
- Keen attention to details.
- Proficient with MS Office
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