JAN ANGELO A. EPINO
Sampaloc,Philippines
Summary
Resourceful professional with proven leadership and communication skills, committed to enhancing team performance and customer experiences. Adapts swiftly to changing priorities while supporting team objectives with reliability. Maintains composure under pressure, ensuring organised guest service and adherence to food safety standards. Delivers attentive support that fosters a respectful and efficient work environment.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Best in Work Immersion
Municipality of Sampaloc
01.2020
- Achieved recognition as best in work immersion in 2020 at Municipality of Sampaloc, Quezon.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Waiter
Kamayan sa Palaisdaan
01.2020 - 01.2023
- Waiter at Kamayan sa Palaisdaan (Part-time Job) 2020-2023
TESDA
Food and Beverage Services NCII Passer
01.2019
- Achieved TESDA Food and Beverage Services NCII certification in 2019 to enhance professional skills and service quality.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
TESDA
Food and Beverage NCII
01.2019
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Maintained clean, safe working environments to eliminate accident risks.
- Completed TESDA certification in Food and Beverage NCII, enhancing skills in food preparation and service.
TESDA
Events Management Service NCIII Passer
01.2022
- Completed TESDA Events Management Service NCIII in 2022
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Developed strong relationships with colleagues and clients through effective communication.
- Maintained clean, safe working environments to eliminate accident risks.
TESDA
Bread and Pastry Production NCIII Passer
01.2025
- Completed TESDA Bread and Pastry Production NCIII certification (2025)
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
TESDA Completer
- TESDA Completer of the course: "Module 1: Crafting Your Career" (2023) "Module 2: Your Guide to Job Readiness" (2023) "Module 3: Building Human Skills for Career Success" (2023) "Participating in Workplace Communication" (2023) "Practicing COVID-19 Preventive measures in the Workplace" (2023) "Managed interactions with intoxicated guests, ensuring guest safety and a positive environment." (2021) "Providing Valet Services" (2022) "Providing Housekeeping Services" (2021) "Providing Guest Room Services" (2021) "Providing Public Area Services" (2021) "Participated in NCII programme to develop vocational skills, enhancing employability and career readiness." (2022)
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
On-call-Back-up Waiter and Room Attendant
Balesin Island
01.2023 - Current
- Delivered on-call support as a waiter and room attendant, ensuring seamless service during peak periods at Balesin Island.
On-the-Job Training
Balesin Island
01.2024
- Acquired practical skills through on-the-job training at Balesin Island, enhancing operational understanding and service delivery.
Education
Bachelor of Science - Hospitality Management
Southern Luzon State University
Lucban, Quezon01-2024
Senior High School -
Manuel S. Enverga Academy Foundation Inc.
Sampaloc, Quezon01-2020
Junior High School -
Manuel S. Enverga Academy Foundation Inc.
Sampaloc, Quezon01-2018
Primary -
Sampaloc Elementary School Main
Sampaloc, Quezon01-2014
Primary -
Sampaloc Adventist Elementary School
Sampaloc, Quezon01-2008
Skills
- Food safety
- Order accuracy
- Customer service
- Guest relations
- Complaint handling
- Clear communication
- Team collaboration
- Dependable Team Player
- Proactive Learner
- Attentive and Adaptive
- Can work under pressure
- Cultural Sensitivity
- Positive and approachable
- Patient and calm nature
- Interpersonal Skills
- Patience under pressure
- Organisational skills
Personal Details
Filipino, English
Experiences and Achievements
TESDA Completer of the course: "Module 1: Crafting Your Career" (2023) "Module 2: Your Guide to Job Readiness" (2023) "Module 3: Building Human Skills for Career Success" (2023) "Participating in Workplace Communication" (2023) "Practicing COVID-19 Preventive measures in the Workplace" (2023) "Deal with Intoxicated Guests" (2021) "Providing Valet Services" (2022) "Providing Housekeeping Services" (2021) "Providing Guest Room Services" (2021) "Providing Public Area Services" (2021) "Participating in NCII" (2022)
Affiliations
- Junior Association of Hospitality Management Member (2020 - 2024)
- Camarero De Bar Representative (2020 - 2024)
- Certificate of Excellence On-the-Job Training Balesin Island 2024
Seminars and Trainings
- Customer Service Exellence Training
- Health, Safety and Hygiene Training
- Food and Beverage Training
- Bed Making Standards
- Cleaning Techniques and Procedure
- "Ergonomic Design for the Modern Workplace: Solutions for Comfort and Efficiency"
- "Human Factors and Ergonomics: Creating Safer Work Environments"
- "Workplace Ergonomics: Preventing Injuries and Improving Employee Well-being"
Personal Details
- AGE : 24 years old
- HEIGHT: 5'7
- WEIGHT: 80 Kg
- BIRTHPLACE: Lucena City
Personal Profile
I am a college graduate with a Bachelor of Science in Hospitality Management in Southern Luzon State University. I am dedicated to learn new knowledges and enhance my skills in every kind of industry.
Timeline
TESDA
Bread and Pastry Production NCIII Passer
01.2025
On-the-Job Training
Balesin Island
01.2024
On-call-Back-up Waiter and Room Attendant
Balesin Island
01.2023 - Current
TESDA
Events Management Service NCIII Passer
01.2022
Best in Work Immersion
Municipality of Sampaloc
01.2020
Waiter
Kamayan sa Palaisdaan
01.2020 - 01.2023
TESDA
Food and Beverage Services NCII Passer
01.2019
TESDA
Food and Beverage NCII
01.2019
TESDA Completer
Bachelor of Science - Hospitality Management
Southern Luzon State University
Senior High School -
Manuel S. Enverga Academy Foundation Inc.
Junior High School -
Manuel S. Enverga Academy Foundation Inc.
Primary -
Sampaloc Elementary School Main
Primary -
Sampaloc Adventist Elementary School