Jan Albert Famorca
Customer Service Representative
Sucat Paranaque
Summary
Accomplished Customer Service Representative with a proven track record at IBEX Global, enhancing customer loyalty through empathetic complaint resolution and expert product knowledge. Skilled in active listening and critical thinking, adept at leveraging computer proficiency for efficient data entry and account updating. Demonstrated success in elevating customer satisfaction and streamlining service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IBEX Global
07.2018 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Computer Science
STI College
Sucat Paranaque 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Complaint resolution
Problem-solving abilities
Data Entry
Call center experience
Critical Thinking
Computer Proficiency
Account updating
Live chat support
Timeline
Customer Service Representative
IBEX Global
07.2018 - Current
Bachelor of Science - Computer Science
STI College
04.2001 -
Similar Profiles
Herlin CuestaHerlin Cuesta
Insurance Agent at IBEX GlobalInsurance Agent at IBEX Global
Amna ButtAmna Butt
Customer Service Specialist at IBEX GlobalCustomer Service Specialist at IBEX Global
Ashley MartisAshley Martis
Customer Service Representative at IBEX GlobalCustomer Service Representative at IBEX Global