Sr. Representative, Real-time Management
Concentrix
01.2022 - Current
Hi, I’m
Jan Aira Abello
Business Management
Taytay
Summary
Sharp individual with more than a year working as a Senior Representative, Real-time Analyst for Concentrix. Determined and experienced in various areas, including real-time management and data analysis, and ready to help grow a new employer's success.
Work History
ConcentrixQuezon City
Sr. Representative, Real-time Management
01.2022 - Current
Job overview
- Ensured business target metrics are achieved
- Secured adherence of agent schedules and activities
- Coordinated fast, accurate clerical work for forms, files and general data entry
- Assessed staff capacity to maximize business productivity levels.
- Gathered, documented, and modeled data to assess business trends.
- Produced detailed and relevant reports for use in making business decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing real-time from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
ConcentrixQuezon City
Customer Service Representative
10.2021 - 12.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers with product related questions, feedback and complaints
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvements
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
Education
Siena College of TaytayTaytay, Rizal
Bachelor of Science from Business Management
07.2018 - 03.2021
Skills
Real-time monitoring
Solution-oriented
Decision-Making
Planning and Coordination
MS Office
Analytical and Critical Thinking
Flexible and Adaptable
Multitasking Abilities
Accomplishments
- Effectively managed closing intervals that helped the account reach $1M sales.
- Commended by the Site Director of Concentrix due to the accomplishment above.
Timeline
Customer Service Representative
Concentrix
10.2021 - 12.2023
Siena College of Taytay
Bachelor of Science from Business Management
07.2018 - 03.2021