JANAH DURANTE
BS-ENTREPRENEUR
Pantukan, Davao De Oro
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Kentech Consulting
2021.07 - 2022.04
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Enterpreneur
Kolehiyo Ng Pantukan
Pantukan, Davao De Oro, Philippines 2001.05 -
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Call Management
- Call center experience
- Computer Proficiency
- Microsoft PowerPoint
Character References
Rev Angelito M. Anagdong
Assemblies of God NAPCO-Host Pastor
Magnaga, Pantukan, Davao de Oro
Frechie Mae Gabini Varquez
Music Teacher- Bongabong National High School
Bongabong, Pantukan, Davao de Oro
Timeline
Customer Service Representative
Kentech Consulting
2021.07 - 2022.04
Bachelor of Science - Enterpreneur
Kolehiyo Ng Pantukan
2001.05 -
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