JAN-JAN ARDIENTE
IT Operations Technical Support Staff
Baugo, Budla-an, Cebu City
Summary
I am a seasoned Multi-Skilled Technician with 16 years of experience and a background in hydraulics and pneumatics, motor control, PLC, and building wiring. Throughout my career, I have demonstrated my ability to provide technical support for hardware and software, including routers, access points, and switches, as well as install and troubleshoot dairy machinery, pneumatic systems, and PLCs. During my years tenure as a Maintenance Electrical Technician in Saudi Arabia, I have honed my skills in electrical troubleshooting and repair, as well as the installation and maintenance of electrical control systems. Known for my strong work ethics, positive attitude, and commitment to excellence, I am confident that I can bring significant value to any organization that requires a skilled and experienced technician. I am seeking a challenging role that leverages my expertise and allows me to contribute to the success of the organization. With a passion for learning and a dedication to delivering exceptional results, I am committed to personal and professional growth and excited about the opportunity to make a meaningful impact.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
IT Operations Technical Support Staff Assistant
Pioneer Insurance and Surety Corporation
Cardinal Rosales, Panglao, Cebu, Cebu City
02.2020 - Current
- Providing remote support: Providing remote technical support to customers and end-users via phone, email, or chat to troubleshoot software, hardware, or network issues
- Incident management: Managing incidents and service requests through ticketing systems, ensuring that they are properly documented, resolved, and closed in a timely manner
- IT asset management: Maintaining an accurate inventory of hardware and software assets
- Root cause analysis: Performing root cause analysis on recurring issues and providing recommendations for improvements to prevent future occurrences
- Escalation management: Escalating issues to higher levels of support or vendor contacts when necessary, ensuring prompt and effective resolution
- Quality assurance: Conducting quality assurance checks on support tickets and customer interactions to ensure service levels and customer satisfaction are met
- Knowledge base management: Maintaining and updating a knowledge base of technical solutions and troubleshooting procedures to be used for reference and training purposes
- Software updates: Coordinating and implementing software updates, patches, and upgrades, ensuring minimal disruption to customers
- Performance monitoring: Monitoring the performance of IT systems and proactively identifying and addressing potential issues before they become critical
- Change management: Participating in change management processes to ensure that any changes to IT systems are properly planned, documented, and implemented with minimal disruption to customers
Multi-Skilled Technician
Santos Knight Frank / Pioneer Insurance and Surety Corporation
Cardinal Rosales, Panglao, Cebu, Cebu City
11.2014 - 02.2020
- Electrical maintenance: Conducting routine electrical maintenance, troubleshooting, and repair of electrical systems, including but not limited to, lighting, electrical distribution systems, motors, and controls
- Plumbing maintenance: Conducting routine plumbing maintenance, troubleshooting, and repair of plumbing systems, including but not limited to, piping, fixtures, and fittings
- Fire detection and alarm systems maintenance: Maintaining and testing fire detection and alarm systems, including but not limited to, FDAS and FM-200 systems
- Generator maintenance: Conducting routine generator maintenance, troubleshooting, and repair of generator systems, including but not limited to, diesel and gas generators
- IT maintenance: Maintaining and troubleshooting IT systems, including but not limited to, computer networks, servers, switches, routers, and access points
- Preventive maintenance: Conducting preventive maintenance on various building systems and equipment, ensuring that they are operating efficiently and effectively
- Safety compliance: Ensuring compliance with safety regulations and guidelines, identifying and correcting safety hazards, and participating in safety programs
- Documentation: Creating and maintaining accurate records of maintenance activities, work orders, and inventory of supplies and equipment
- Emergency response: Responding to emergency situations, such as power outages or equipment failures, and taking appropriate actions to resolve the issue
- Team collaboration: Collaborating with other maintenance personnel and contractors to complete maintenance projects and resolve complex issues
Multi-Skilled Technician
CB Richard Ellis – Philippines / Firstsource Solutions Limited
Apas Lahug, Cebu City
11.2013 - 11.2014
- Data center maintenance: Conducting routine maintenance, troubleshooting, and repair of data center equipment and infrastructure, including but not limited to, systems, CRAC units, FCUs, and PACOs
- UPS maintenance: Conducting routine maintenance, troubleshooting, and repair of UPS systems, including but not limited to, battery replacement, voltage calibration, and system testing
- Electrical and plumbing systems maintenance: Conducting routine maintenance, troubleshooting, and repair of electrical and plumbing systems, including but not limited to, electrical distribution systems, piping, and fixtures
- Fire detection and suppression systems maintenance: Maintaining and testing fire detection and suppression systems, including but not limited to, FDAS and FM-200 systems
- IT hardware and software maintenance: Maintaining and troubleshooting IT hardware and software systems, including but not limited to, system units, printers, and servers
- Preventive maintenance: Conducting preventive maintenance on various building systems and equipment, ensuring that they are operating efficiently and effectively
- Safety compliance: Ensuring compliance with safety regulations and guidelines, identifying and correcting safety hazards, and participating in safety programs
- Documentation: Creating and maintaining accurate records of maintenance activities, work orders, and inventory of supplies and equipment
- Emergency response: Responding to emergency situations, such as power outages or equipment failures, and taking appropriate actions to resolve the issue
- Team collaboration: Collaborating with other maintenance personnel, IT staff, and contractors to complete maintenance projects and resolve complex issues
Maintenance Electrical Technician
Al Safi Danone Corporation
Al Kharj, Riyadh
06.2012 - 08.2013
- Electrical maintenance: Conducting routine electrical maintenance, troubleshooting, and repair of electrical systems, including but not limited to, lighting, electrical distribution systems, motors, and controls
- Control systems maintenance: Installing and maintaining electrical control systems, including Programmable Logic Controllers (PLC), and ensuring that they are operating efficiently and effectively
- Machinery maintenance: Maintaining and repairing various types of machinery, including Combibloc, Arcil machines, filling machines, hydraulic pasteurizers, and homogenizers, and ensuring that they are operating efficiently and effectively
- Pneumatic systems maintenance: Maintaining and repairing pneumatic power packs, directional valves, relieving valves, and other pneumatic components, and ensuring that they are operating efficiently and effectively
- Pump and motor maintenance: Maintaining and repairing various types of pumps and motors, including centrifugal pumps, positive displacement pumps, and DC motors, and ensuring that they are operating efficiently and effectively
- Preventive maintenance: Conducting preventive maintenance on various electrical and mechanical systems and equipment, ensuring that they are operating efficiently and effectively
- Safety compliance: Ensuring compliance with safety regulations and guidelines, identifying and correcting safety hazards, and participating in safety programs
- Documentation: Creating and maintaining accurate records of maintenance activities, work orders, and inventory of supplies and equipment
- Emergency response: Responding to emergency situations, such as power outages or equipment failures, and taking appropriate actions to resolve the issue
- Team collaboration: Collaborating with other maintenance personnel and contractors to complete maintenance projects and resolve complex issues
Maintenance Technician
Crown Rubber Corporation
H. Abellana St., Canduman Mandaue City, Cebu
05.2007 - 01.2012
- Electrical maintenance: Conducting routine electrical maintenance, troubleshooting, and repair of electrical systems, including but not limited to, lighting, electrical distribution systems, and motors
- Motor control maintenance: Maintaining and troubleshooting industrial motor control systems, including starters, contactors, relays, and variable frequency drives (VFDs)
- Hydraulic and pneumatic maintenance: Maintaining and repairing hydraulic and pneumatic systems, including pumps, valves, cylinders, and actuators
- Machinery maintenance: Maintaining and repairing various types of machinery, including hydraulic sponge presses, hydraulic strap presses, and hydraulic mixing chambers, and ensuring that they are operating efficiently and effectively
- Preventive maintenance: Conducting preventive maintenance on various electrical, hydraulic, and pneumatic systems and equipment, ensuring that they are operating efficiently and effectively
- Troubleshooting: Troubleshooting and diagnosing problems with various types of machinery and systems, and implementing effective solutions to resolve the issue
- Safety compliance: Ensuring compliance with safety regulations and guidelines, identifying and correcting safety hazards, and participating in safety programs
- Documentation: Creating and maintaining accurate records of maintenance activities, work orders, and inventory of supplies and equipment
- Emergency response: Responding to emergency situations, such as power outages or equipment failures, and taking appropriate actions to resolve the issue
- Team collaboration: Collaborating with other maintenance personnel and contractors to complete maintenance projects and resolve complex issues
Education
Associate of Science - Industrial Electricity
Don Bosco Technology Center
Pleasant Homes Punta Princesa, Labangon, Cebu City 06.2006 - 11.2007
High School Diploma -
Busay National High School
Busay Cebu City 06.2001 - 03.2005
Skills
Knowledgeable in hydraulics and pneumatics, motor control, PLC, HVAC systems, FCUs, PACOs, industrial and building wiringundefined
Certificate
School : Microcadd Institute Inc.
Course : Autodesk AutoCAD 2018
Year : November 2018 to January 2019
Address : 3rd Floor Building 4, The Persimmon Plus Bldg.
Mabolo, Cebu City
Reference
Engr. Leopoldo Cabeza
Property Manager, Building Admin Department
Pioneer Insurance and Surety Corporation
Cardinal Rosales Ave. cor. Panglao Road, Cebu Business Park, Cebu City
(+63) 917-659-5900; (+632) 238-5217
Engr. Benito Buhawe Jr.
Building Engineer, Building Admin Department
Pioneer Insurance and Surety Corporation
Cardinal Rosales Ave. cor. Panglao Road, Cebu Business Park, Cebu City
(+632) 238-5217; (+632) 238-7777
Timeline
IT Operations Technical Support Staff Assistant
Pioneer Insurance and Surety Corporation
02.2020 - Current
Multi-Skilled Technician
Santos Knight Frank / Pioneer Insurance and Surety Corporation
11.2014 - 02.2020
Multi-Skilled Technician
CB Richard Ellis – Philippines / Firstsource Solutions Limited
11.2013 - 11.2014
Maintenance Electrical Technician
Al Safi Danone Corporation
06.2012 - 08.2013
Maintenance Technician
Crown Rubber Corporation
05.2007 - 01.2012
Associate of Science - Industrial Electricity
Don Bosco Technology Center
06.2006 - 11.2007
High School Diploma -
Busay National High School
06.2001 - 03.2005
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