JAN GABRIELLE DUCENA
South Cotabato
Summary
Resourceful marketing professional with a background in Marketing Management, customer service, sales, and digital content creation. Organized, adaptable, and creative, with the ability to handle multiple tasks and work effectively in dynamic environments. Committed to applying marketing knowledge and skills to support business growth and organizational success.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Qualis Customer Service
01.2023 - Current
- Maintained online business profiles and responded to user reviews to uphold brand reputation and support local search visibility.
- Resolved escalated customer complaints, ensuring customer satisfaction through professionalism and empathy.
- Maintained accurate records of customer interactions and transactions to support service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Executed administrative tasks, including filing paperwork, updating databases, and generating reports to streamline operations.
- Handled inbound digital inquiries, qualifying leads and matching customers with the appropriate products and services.
Business Management
Brejj PPE
General Santos City
01.2022 - 08.2025
- Managed business operations to acquire clients and serve walk-in customers effectively
- Closed deals by negotiating prices on products offered to maximize revenue
- Handled customer inquiries, resolved issues, and ensured high levels of customer satisfaction.
- Monitored inventory levels of supplies for daily operations and ordered additional items.
- Collaborated with suppliers to ensure consistent quality in product delivery.
Education
BSBA - MARKETING MANAGEMENT
Notre Dame of Dadiangas University
05-2024
SENIOR HIGH-SCHOOL -
Notre Dame Siena College
01-2020
Skills
- Digital Marketing
- Social Media Management
- Content Creation
- Marketing Research
- Customer Needs Analysis
- Market Analysis
- Microsoft Office
- Data Entry
- Business Operations
- Customer Relationship Management
- Communication
- Problem Solving
- Adaptability
- Critical Thinking
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Qualis Customer Service
01.2023 - Current
Business Management
Brejj PPE
01.2022 - 08.2025
BSBA - MARKETING MANAGEMENT
Notre Dame of Dadiangas University
SENIOR HIGH-SCHOOL -
Notre Dame Siena College