JAN CHRISTIEN MENDOZA
Atimonan, Quezon,QUE
Summary
With more than four (4) years of experience, I have proven expertise in managing cross-functional teams, overseeing project execution, and implementing cost-saving strategies. Adept at identifying opportunities for process improvements and leveraging data-driven insights to optimize workflows. I am eager to contribute my skills in process optimization, compliance, and team leadership to a dynamic organization in the BPO industry.
Professional with strong expertise in social media management, content creation, and digital marketing strategies. Proven ability to drive engagement, enhance brand presence, and deliver measurable results. Highly effective in team environments, adaptable to changing needs, and skilled in using various social media platforms and tools. Dependable and results-focused with keen understanding of analytics and audience targeting.
Overview
9
9
years of professional experience
Work History
Operations Manager
Playa de Lucia Hotel and Restaurant
03.2021 - Current
- Served as a liaison between clients, vendors, and internal teams to ensure the smooth execution of services and resolution of operational issues.
- Managed and supervised a team of employees, providing coaching, training, and performance feedback to ensure high levels of productivity and morale.
- Established and tracked performance metrics for staff, departments, or operational processes, using results to inform process improvements or corrective actions.
- Created an online employee task management system to simplify and delegate tasks.
Social Media Assistant
Freelance
05.2022 - Current
- Supported client projects, including scheduling, file management, and research.
- Coordinated with clients to maintain consistent branding across multiple channels.
- Grew audience engagement through strategic posting and interaction.
- Monitored analytics and optimized content strategy to boost reach and follower count.
Content Creation Assistant
Santos Knight Frank
10.2016 - 01.2017
- Assisted in brainstorming and developing content ideas that aligned with the creator's brand and target audience.
- Assisted in filming and editing video content, ensuring high-quality production and alignment with brand vision. Supported live streaming and other real-time content creation, managing technical aspects and audience engagement.
Education
BSBA - Marketing Management
San Beda University
01.2013
Skills
- Process Optimization
- Cross-Functional Team Leadership
- Data Analysis & Reporting
- Adobe Creative Cloud
- Google Workspace Virtual Assistance (Email, Scheduling, Admin Support)
- Strategic Communication
- Content Creation (Twitch, YouTube, TikTok)
- Social Media Management & Engagement
- Video Editing & Graphic Design Tools (Canva, CapCut, Adobe Suite)
- Communication & Client Relations
- Time Management & Task Prioritization
- Content scheduling
LANGUAGES
ENGLISH
FILIPINO
Timeline
Social Media Assistant
Freelance
05.2022 - Current
Operations Manager
Playa de Lucia Hotel and Restaurant
03.2021 - Current
Content Creation Assistant
Santos Knight Frank
10.2016 - 01.2017
BSBA - Marketing Management
San Beda University
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