Work Preference
Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Juliney Ann Morales
Open To Work

Juliney Ann Morales

Cebu City

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Team LeaderTechnical Support EngineerSupervisorData AnalystQuality Assurance Analyst

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Cebu City, PH
Open to relocation: Yes

Salary Range

₱45000/yr - ₱200000/yr

Summary

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands. I endeavor to bring inclusivity and fairness to your team and drive success through collaborative and innovative strategies. Your partner in the industry, destined to succeed.

Overview

17
17
years of professional experience

Work History

Team Leader

TDXC
04.2022 - Current
  • Propel team performance through data collection, trend analysis, and root cause determination to formulate effective, SMART action plans aligning with client goals.
  • Boost team output with SMART action plans for skill/will issues.
  • Strategize and oversee day-to-day operations, identifying and resolving roadblocks, and recognizing and rewarding high performance.
  • Conduct coaching sessions for addressing behavioral gaps and fostering career development.
  • Generate detailed daily and weekly performance summary reports.

MS Office Voice - Team Leader

CONCENTRIX PHILIPPINES
09.2009 - 05.2022
  • Propel team performance through data collection, trend analysis, and root cause determination to formulate effective, SMART action plans aligning with client goals.
  • Boost team output with SMART action plans for skill/will issues.
  • Strategize and oversee day-to-day operations, identifying and resolving roadblocks, and recognizing and rewarding high performance.
  • Conduct coaching sessions for addressing behavioral gaps and fostering career development.
  • Generate detailed daily and weekly performance summary reports.

Windows 7 - Technical Support Representative

CONCENTRIX PHILIPPINES
09.2009 - 07.2016
  • Deliver expert technical support for Microsoft operating systems, including Windows 7, XP, and Vista, to North American clients.
  • Executed successful installations on supported computer systems.
  • Resolved OS performance issues increasing operational efficiency.
  • Troubleshot and resolved complex networking problems effectively.

Amazon Customer Service Representative

CONCENTRIX PHILIPPINES
Cebu City, Province Of Cebu, Philippines
10.2013 - 01.2014
  • Assists customers with inquiries and issues such as delay in shipments, damaged or incorrect items, and order verification.
  • Evaluate customer issues and determine right actions to take.
  • Provide assistance to customers who become aware of purchasing their items from third party sellers.
  • Defends policies fit for specific issues.
  • Develops or creates multiple options for the customer to reach resolution to an issue.

Comcast Customer Service Representative

CONCENTRIX PHILIPPINES
Cebu City, Province Of Cebu, Philippines
08.2011 - 10.2011
  • Delivered expert technical support for Comcast cable services to North American customers in the Central and Mid-South divisions.
  • Resolve Comcast cable service issues promptly.
  • Assist customers with billing inquiries efficiently.
  • Inform about Comcast packages and promotions accurately.
  • Upsell by highlighting package features and benefits.

Test Engineer 1

CELESTICA PHILIPPINES INC.
11.2008 - 07.2009
  • Innovated and executed manufacturing and test processes to enhance customer product support.
  • Designs processes for improved customer product efficiency and performance.
  • Solves process issues, implements solutions to boost output.
  • Recommends equipment for optimization for quality.

Education

Bachelor of Science - Electronics and Communications Engineering

UNIVERSITY OF SAN CARLOS TECHNOLOGICAL CENTER

Secondary Education

UNIVERSITY OF THE PHILIPPINES VISAYAS

Skills

  • Efficient problem solving skills and adaptability
  • Swift and precise decision making
  • Effective communication skills
  • Data processing applications
  • Expert in task delegation
  • Building relationship and growth development
  • Data analysis and reporting
  • Team motivation
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Performance improvement
  • Teamwork and collaboration

LANGUAGES

ENGLISH
TAGALOG
BISAYA

Timeline

Team Leader

TDXC
04.2022 - Current

Amazon Customer Service Representative

CONCENTRIX PHILIPPINES
10.2013 - 01.2014

Comcast Customer Service Representative

CONCENTRIX PHILIPPINES
08.2011 - 10.2011

MS Office Voice - Team Leader

CONCENTRIX PHILIPPINES
09.2009 - 05.2022

Windows 7 - Technical Support Representative

CONCENTRIX PHILIPPINES
09.2009 - 07.2016

Test Engineer 1

CELESTICA PHILIPPINES INC.
11.2008 - 07.2009

Secondary Education

UNIVERSITY OF THE PHILIPPINES VISAYAS

Bachelor of Science - Electronics and Communications Engineering

UNIVERSITY OF SAN CARLOS TECHNOLOGICAL CENTER

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Juliney Ann Morales