JEANZEN MAGALLANES
Human Resource Management Officer
Iloilo City, Province of Iloilo,ILI
Summary
Diligent administrative professional with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
17
17
years of professional experience
Work History
Human Resource Management Officer
Office of the Ombudsman
Iloilo City
03.2010 - Current
- Ensured employee development by monitoring and increasing the percentage of capacitated staff through training and orientation programs.
- Facilitated onboarding by organizing seminars and orientations on office policies, achieving high participation rates among newly hired employees.
- Processed appointments in strict compliance with Civil Service Commission (CSC) guidelines, consistently meeting required timelines from publication to approval.
- Oversaw compliance with government regulations by ensuring timely and accurate submission of Statements of Assets, Liabilities, and Net Worth (SALN) by employees.
- Prepared supporting documentation for employee benefits, including step increments, loyalty incentive pay, and monetization of leave credits, ensuring accuracy and approval readiness.
- Maintained and updated employee records such as leave cards, service records, and personnel details with GSIS, PhilHealth, and HDMF, guaranteeing data integrity and accessibility.
- Drafted and submitted reports, memoranda, and certifications requested by supervisors, HRMD, and sectoral offices, ensuring alignment with organizational standards and deadlines.
Call Center Representative
TeleTech Customer Care Management Philippines Inc.
Iloilo City
10.2009 - 02.2010
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Master of Management - Public And Business Management
University of The Philippines-Visayas
Iloilo City 04.2001 -
Bachelor of Arts - Mass Communications
West Visayas State University
Iloilo City 04.2001 -
Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with advanced skills in Excel data analysis and PowerPoint presentation design, enabling efficient document creation and streamlined workflows
Excellent in written communication
Multitasking
Work coordination
Sewing, Baking
Very passionate about sewing as well as pattern making. I have been sewing my own clothes and that of my daughter, except maybe for jeans, and I find it very satisfying to look at my creation.
Sewing is not only sustainable but it also teaches me patience. It does not only cultivate my artistic talent but improves my math skills as well.
The same is true with baking. As most know, baking is an exact science. One wrong measurement of ingredients can result in catastrophe.
These hobbies teach me a lot of things about life.
You cannot expect things to be perfect all the time. There can always be burnt edges on your cakes and the hemlines on dresses can sometimes go askew.
Timeline
Human Resource Management Officer
Office of the Ombudsman
03.2010 - Current
Call Center Representative
TeleTech Customer Care Management Philippines Inc.
10.2009 - 02.2010
Master of Management - Public And Business Management
University of The Philippines-Visayas
04.2001 -
Bachelor of Arts - Mass Communications
West Visayas State University
04.2001 -