Jamir Cabiling Garcia
Dinalupihan
Summary
10 years of experience with customer and technical support in the telecommunication industry. Extensive knowledge of the provisioning and troubleshooting processes for phone and broadband services. Microsoft Office proficient, a team player, and a goal-oriented individual. Flexible and can work under pressure.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Provisioning Support
ACN Pacific, Concentrix
01.2018 - 2020
- Responsible for order submission and broadband services.
- Ensure that tickets and requests are handled in a timely manner.
- Assisted customers with their setup to ensure that service is working after order completion.
- Floor support to assist agents with their calls.
- 2017-06 - 2018-01 Provisioning Support (ACN Pacific), Salmat Services Inc., Taguig City
Advisor 1 (YouTube)
Concentrix
11.2020 - 03.2022
- Responsible for answering chats and emails from the YouTube creators.
- Providing answers to their concern with regard to their channel.
- Help YouTube creators create videos and manage their channels.
- Providing help monetizing their content and collaborating with other partners.
- Uptown Mall - Uptown Bonifacio, 1634 Metro Manila
Resolution Manager
ACN Pacific, Salmat Services Inc.
03.2016 - 06.2017
- Responsible for ticket(s) logged/escalated by Tier 2 agents.
- Provides feedback and recommendations to SMEs to help with process improvement.
- Handles customer complaints and complex issues.
- Ensure that tickets and requests are handled in a timely manner.
Customer Service Representative
ACN Pacific, Salmat Services Inc.
12.2014 - 01.2017
- Handle customer billing inquiries and order status updates.
- Assisted customers with troubleshooting phone and broadband services.
- Handles customer complaints and complex issues.
- Ensure that tickets and requests are handled on time.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Nursing
Roosevelt College System
04-2010
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Time management
Flexible and adaptable
Multitasking
Microsoft Word
Multitasking Abilities
Dependable and responsible
Calm under pressure
Organization and time management
Data entry
Team management
Timeline
Advisor 1 (YouTube)
Concentrix
11.2020 - 03.2022
Provisioning Support
ACN Pacific, Concentrix
01.2018 - 2020
Resolution Manager
ACN Pacific, Salmat Services Inc.
03.2016 - 06.2017
Customer Service Representative
ACN Pacific, Salmat Services Inc.
12.2014 - 01.2017
Bachelor of Science - Nursing
Roosevelt College System