JAMINE A. ESTRELLA
Tondo
Overview
11
11
years of professional experience
Work History
Customer Relation Specialist
Standard Insurance Co., Inc.
08.2024 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
- Made customers aware of current and new programs and services.
- Assisted customers with opening accounts and signing up for new products.
- Selling Non-Life Insurance products
- Calls and Follow up the clients for their renewals.
Customer Relation Associate IV
Standard Insurance Co., Inc.
07.2023 - Current
- Made customers aware of current and new programs and services.
- Assisted customers with opening accounts and signing up for new products.
- Selling Non-Life Insurance products
- Calls and Follow up the clients for their renewals.
Customer Relation Associate II
Standard Insurance Co., Inc.
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Junior Sales Associate
Standard Insurance Co., Inc.
09.2018 - 02.2022
- Issuing policy and received documents for claim purposes.
- Promoted brand loyalty among clients by providing exceptional service before, during, and after each sale.
- Improved customer retention rates through personalized follow-ups after purchases were made.
- Addressed customer queries and complaints with prompt and professional responses.
- Monitored competitor activities and pricing strategies to compare performance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Collection Assistant/Cashier Assistant
Boardwalk Taft Branch
08.2017 - 12.2017
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Conducted price checks for customers, facilitating smooth shopping experience.
- Handled cash with high accuracy and took care to check bills for fraud.
Sales Merchandising Assistant
Boardwalk Taft Branch
06.2017 - 08.2017
- Enhanced customer satisfaction by providing knowledgeable assistance and recommendations on products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Treasury Associate
New City Commercial Corporation
02.2015 - 02.2017
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier
Super Shopping Market Inc.
07.2014 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bachelor of Science - in Mathematics Minor in Computer Science
Universidad De Manila
Manila, Metro Manila, Philippines04-2014
Skills
- Multi-line phone talent
- Complaint handling
- Customer relations
- Customer service
- Sales and upselling
- Time management
- Multitasking
Accomplishments
- Achieved 100% Quota Achiever and with Low Receivables Ratio
- Achieved Highest Premium Growth Award for 2023
- Achieved Top Sales Performer 2024
Timeline
Customer Relation Specialist
Standard Insurance Co., Inc.
08.2024 - Current
Customer Relation Associate IV
Standard Insurance Co., Inc.
07.2023 - Current
Customer Relation Associate II
Standard Insurance Co., Inc.
02.2022 - Current
Junior Sales Associate
Standard Insurance Co., Inc.
09.2018 - 02.2022
Collection Assistant/Cashier Assistant
Boardwalk Taft Branch
08.2017 - 12.2017
Sales Merchandising Assistant
Boardwalk Taft Branch
06.2017 - 08.2017
Treasury Associate
New City Commercial Corporation
02.2015 - 02.2017
Cashier
Super Shopping Market Inc.
07.2014 - 02.2015
Bachelor of Science - in Mathematics Minor in Computer Science
Universidad De Manila
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