JAMINE A. ESTRELLA
Tondo
Overview
11
11
years of professional experience
Work History
Customer Relation Specialist
Standard Insurance Co., Inc.
08.2024 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
- Made customers aware of current and new programs and services.
- Assisted customers with opening accounts and signing up for new products.
- Selling Non-Life Insurance products
- Calls and Follow up the clients for their renewals.
Customer Relation Associate IV
Standard Insurance Co., Inc.
07.2023 - Current
- Made customers aware of current and new programs and services.
- Assisted customers with opening accounts and signing up for new products.
- Selling Non-Life Insurance products
- Calls and Follow up the clients for their renewals.
Customer Relation Associate II
Standard Insurance Co., Inc.
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Junior Sales Associate
Standard Insurance Co., Inc.
09.2018 - 02.2022
- Issuing policy and received documents for claim purposes.
- Promoted brand loyalty among clients by providing exceptional service before, during, and after each sale.
- Improved customer retention rates through personalized follow-ups after purchases were made.
- Addressed customer queries and complaints with prompt and professional responses.
- Monitored competitor activities and pricing strategies to compare performance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Collection Assistant/Cashier Assistant
Boardwalk Taft Branch
08.2017 - 12.2017
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Conducted price checks for customers, facilitating smooth shopping experience.
- Handled cash with high accuracy and took care to check bills for fraud.
Sales Merchandising Assistant
Boardwalk Taft Branch
06.2017 - 08.2017
- Enhanced customer satisfaction by providing knowledgeable assistance and recommendations on products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Treasury Associate
New City Commercial Corporation
02.2015 - 02.2017
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier
Super Shopping Market Inc.
07.2014 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bachelor of Science - in Mathematics Minor in Computer Science
Universidad De Manila
Manila, Metro Manila, Philippines04-2014
Skills
- Multi-line phone talent
- Complaint handling
- Customer relations
- Customer service
- Sales and upselling
- Time management
- Multitasking
Accomplishments
- Achieved 100% Quota Achiever and with Low Receivables Ratio
- Achieved Highest Premium Growth Award for 2023
- Achieved Top Sales Performer 2024
Timeline
Customer Relation Specialist
Standard Insurance Co., Inc.
08.2024 - Current
Customer Relation Associate IV
Standard Insurance Co., Inc.
07.2023 - Current
Customer Relation Associate II
Standard Insurance Co., Inc.
02.2022 - Current
Junior Sales Associate
Standard Insurance Co., Inc.
09.2018 - 02.2022
Collection Assistant/Cashier Assistant
Boardwalk Taft Branch
08.2017 - 12.2017
Sales Merchandising Assistant
Boardwalk Taft Branch
06.2017 - 08.2017
Treasury Associate
New City Commercial Corporation
02.2015 - 02.2017
Cashier
Super Shopping Market Inc.
07.2014 - 02.2015
Bachelor of Science - in Mathematics Minor in Computer Science
Universidad De Manila
Similar Profiles
Kimberly C. FabonKimberly C. Fabon
Account Executive at Standard Insurance Co., Inc.Account Executive at Standard Insurance Co., Inc.
Tyler ZellTyler Zell
Employee Benefits Consultant at Standard Insurance CompanyEmployee Benefits Consultant at Standard Insurance Company
Nazeer KaranchNazeer Karanch
Sr. Enterprise Architect/Solution Architecture at The Standard Insurance CompanySr. Enterprise Architect/Solution Architecture at The Standard Insurance Company
ROXANNE MANALUS CACANINDINROXANNE MANALUS CACANINDIN
Deputy Chief, Medical Administrative Corps at Philippine Coast GuardDeputy Chief, Medical Administrative Corps at Philippine Coast Guard
AMERJAPHIL B. VELASQUEZAMERJAPHIL B. VELASQUEZ
Concierge Officer at Tiger Resort & Entertainment Leisure Inc.Concierge Officer at Tiger Resort & Entertainment Leisure Inc.