JAMILLE FIELD
Logistics Coordinator And Order Fulfillment Specialist
Gaspé, Quebec,Canada
Summary
Dedicated and detail-oriented professional with extensive experience in logistics, order fulfillment, and dealer monitoring. Adept at optimizing inventory management, ensuring seamless order processing, and fostering dealer compliance to achieve organizational objectives. Reliable and adaptable professional with a steadfast commitment to confidentiality, ethical standards, and delivering excellence in every task.
Overview
10
10
years of professional experience
Work History
Dealer Support Representative – Financial Controls
SunPower
Biñan City, Laguna
12.2021 - 09.2024
- Responsible for the Partner Customer Support related to canceled cash, lease, and loan jobs.
- Validating canceled contracts (through SFDC or mailbox). Managed approximately 90 emails per day.
- Creating a case related to the canceled job, and requesting materials disposition within the specified SLA.
- Process the billing of materials.
- Process the invoice adjustment, PO receiving, and service requests.
- Consolidated all daily delivery notes and invoices to form accurate shipment files.
- Picked, packed, assembled, and shipped various products for shipment, completing within deadlines.
- Proactively liaised with suppliers and clients regarding organizing and delivering timely shipments.
- Assist internal teams (Logistics, Order Fulfillment, Accounts Receivable, Finance, RMA) to ensure all materials associated with canceled job-related activities are executed properly.
- Manage shipments, achieving weekly goals.
- Updating the dashboard and following up with the dealer to ask for the disposition of materials for return, whether they will be bought, or if they will be reallocated to an active contract or a different job.
- Assist in handling customer complaints, adhering to the policy.
- Sales analysis and report generation.
- Support UAT, and other adhoc tasks.
- Fostered strong relationships with dealers to ensure long-term partnership success, offering tailored solutions to meet their needs.
- Improved operational efficiency through diligent monitoring of dealer accounts and proactive resolution of discrepancies.
- Ensured accurate invoicing and prompt payment collection from dealers by diligently managing account records.
Medical Recruitment/Talent Acquisition Specialist
Eteleconnect Inc.
04.2021 - 08.2021
- Coordinating with hiring managers to identify our staffing needs.
- Determining selection criteria.
- Sourcing potential candidates using online platforms.
- Fostering long-term relationships with potential candidates and past applicants.
- Forecasting the hiring needs of every department in the company.
- Leading initiatives for employer branding.
- Designing interview questions and job descriptions to reflect the requirements for each position.
- Assessing candidates' information (e.g., contact details, resumes) using the Applicant Tracking System.
- Planning interview and selection procedures (e.g.) In-person interviews, screening calls, and assessments.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
Attendant, Guest Services
Melco Resorts Leisure Phils.
Parañaque City
10.2014 - 07.2019
- Operate the point of sales (POS) system, including handling cash, credit cards, city ledgers, and casino points, as well as refunds, in accordance with the cash handling procedures.
- Generate daily sales reports, balance total cash, city ledger, and credit card sales receipts, submitting them to supervisors or managers for verification.
- Enthusiastically provide information to guests regarding rates, special events, facility reservations, services, and general information pertaining to the facility.
- Attending all phone calls, and answering all the inquiries and concerns.
- Maintain current product knowledge of events and facilities of City of Dreams Manila, including gaming, spa, recreation, food and beverage, and entertainment, ensuring guests receive accurate, timely information, and advice.
- Ensures that the safety of guests and employees is the highest priority.
- Provide prompt, efficient, and professional customer service to guests of the City of Dreams Manila by ensuring that all guests are addressed in a polite and courteous manner.
- Establishes rapport with guests to build guest loyalty, and gather constructive feedback to ensure the satisfaction of every guest.
- Communicate with guests while maintaining the confidentiality of sensitive information.
- Understands and strictly adheres to the Standard Operating Procedure.
- Handle guests' requests and inquiries in a professional and helpful manner.
Education
Bachelor of Science - Tourism
Laguna State Polytechnic University
Los Baños Laguna, Philippines 06.2025 - 04/2014
Skills
Microsoft applications: Word, PowerPoint, Excel
Order Management
Logistics
Cash handling, processing payments, and invoices
Recruitment Operations
Customer service-oriented
Dealer Monitoring
Delivery Coordination
Good communication skills
Multitasking
Team player
Ability to work under pressure
Empathy and patience
References
- Jeide Karen Kayanan, Supervisor, Front Gate, Retail, and Guest Services., City of Dreams Manila, +639177109496
- Victoria Manongsong, Team Leader, ND Operations, SunPower - ROHQ, +639668638759
Personal Information
- Age: 31
- Height: 5ft 4inches
- Weight: 60kg
- Citizenship: Filipino
- Date of Birth: 02/11/93
- Marital Status: Married
- Religion: Roman Catholic
Languages
- English
- Tagalog
Timeline
Bachelor of Science - Tourism
Laguna State Polytechnic University
06.2025 - 04/2014
Dealer Support Representative – Financial Controls
SunPower
12.2021 - 09.2024
Medical Recruitment/Talent Acquisition Specialist
Eteleconnect Inc.
04.2021 - 08.2021
Attendant, Guest Services
Melco Resorts Leisure Phils.
10.2014 - 07.2019
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