Summary
Overview
Work History
Education
Skills
Languages
References
Qualificationsandspecialskills
Personal Information
Timeline
Generic
JAMILLE FIELD

JAMILLE FIELD

Los Baños, Laguna

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at SunPower, adept in logistics and dealer monitoring. Leveraged Microsoft Excel for sales analysis, achieving weekly shipment goals. A collaborative team player, excels under pressure, ensuring seamless order management and recruitment operations.

Overview

10
10
years of professional experience

Work History

Dealer Support Representative – Financial Controls

SunPower
Biñan City
12.2021 - 09.2024
  • Responsible for the Partner Customer Support related to canceled cash, lease, and loan jobs.
  • Validating canceled contracts (through SFDC or mailbox).
  • Creating a case related to the canceled job, and requesting materials disposition within the specified SLA.
  • Coordinating with the Logistics team regarding the delivery and pickup of the materials.
  • Consolidated all daily delivery notes and invoices to form accurate shipment files.
  • Picked, packed, assembled, and shipped various products for shipment, completing within deadlines.
  • Proactively liaised with suppliers and clients regarding organizing and delivering timely shipments.
  • Assist internal teams (Logistics, Order Fulfillment, Accounts Receivable, Finance, RMA) to ensure all materials associated with canceled job-related activities are executed properly.
  • Manage shipments, achieving weekly goals.
  • Updating the dashboard and following up with the dealer to ask for the disposition of materials for return, whether they will be bought, or if they will be reallocated to an active contract or a different job.
  • Assist in handling customer complaints, adhering to the policy.
  • Process the billing of materials.
  • Process the invoice adjustment, PO receiving, and service requests.
  • Sales analysis and report generation.
  • Support UAT, and other adhoc tasks.

Medical Recruitment/Talent Acquisition Specialist

Eteleconnect Inc.
Parañaque City
04.2021 - 08.2021
  • Coordinating with hiring managers to identify our staffing needs.
  • Determining selection criteria.
  • Sourcing potential candidates using online platforms.
  • Fostering long-term relationships with potential candidates and past applicants.
  • Forecasting the hiring needs of every department in the company.
  • Leading initiatives for employer branding.
  • Designing interview questions and job descriptions to reflect the requirements for each position.
  • Assessing candidates' information (e.g., contact details, resumes) using the Applicant Tracking System.
  • Planning interview and selection procedures (e.g.) In-person interviews, screening calls, and assessments.

Attendant, Guest Services

Melco Resorts Leisure Phils.
Parañaque City
10.2014 - 07.2019
  • Operate the point of sales (POS) system, including handling cash, credit cards, city ledgers, and casino points, as well as refunds, in accordance with the cash handling procedures.
  • Generate daily sales reports, balance total cash, city ledger, and credit card sales receipts, submitting them to supervisors or managers for verification.
  • Enthusiastically provide information to guests regarding rates, special events, facility reservations, services, and general information pertaining to the facility.
  • Attending all phone calls, and answering all the inquiries and concerns.
  • Maintain current product knowledge of events and facilities of City of Dreams Manila, including gaming, spa, recreation, food and beverage, and entertainment, ensuring guests receive accurate, timely information, and advice.
  • Ensures that the safety of guests and employees is the highest priority.
  • Provide prompt, efficient, and professional customer service to guests of the City of Dreams Manila by ensuring that all guests are addressed in a polite and courteous manner.
  • Establishes rapport with guests to build guest loyalty, and gather constructive feedback to ensure the satisfaction of every guest.
  • Communicate with guests while maintaining the confidentiality of sensitive information.
  • Understands and strictly adheres to the Standard Operating Procedure.
  • Handle guests' requests and inquiries in a professional and helpful manner.

Education

Bachelor of Science - Tourism

Laguna State Polytechnic University
Los Baños, Laguna
04-2014

Skills

  • Microsoft applications: Word, PowerPoint, Excel
  • Order Management
  • Logistics
  • Cash handling, processing payments, and invoices
  • Recruitment Operations
  • Customer service-oriented
  • Dealer Monitoring
  • Delivery Coordination
  • Good communication skills
  • Multitasking
  • Team player
  • Ability to work under pressure

Languages

  • English
  • Tagalog

References

  • Jeide Karen Kayanan, Supervisor, Front Gate, Retail, and Guest Services., City of Dreams Manila, +639177109496
  • Victoria Manongsong, Team Leader, ND Operations, SunPower - ROHQ, +639668638759

Qualificationsandspecialskills

  • Microsoft Application: Word, PowerPoint, Excel
  • Cash Handling and Processing Payments and Invoices.
  • Administrative works – Order Management and Logistics
  • Recruitment operations
  • Customer Service Oriented
  • Resolving Conflicts
  • Dealer Monitoring
  • Delivery Coordination
  • Good Communication Skills
  • Can perform multitasking.
  • Flexible, team player, able to work under pressure, and can easily comprehend instructions.

Personal Information

  • Age: 31
  • Height: 5ft 4inches
  • Weight: 60kg
  • Citizenship: Filipino
  • Date of Birth: 02/11/93
  • Marital Status: Married
  • Religion: Roman Catholic

Timeline

Dealer Support Representative – Financial Controls

SunPower
12.2021 - 09.2024

Medical Recruitment/Talent Acquisition Specialist

Eteleconnect Inc.
04.2021 - 08.2021

Attendant, Guest Services

Melco Resorts Leisure Phils.
10.2014 - 07.2019

Bachelor of Science - Tourism

Laguna State Polytechnic University

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