Jamil Ismael Potente

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Organized and detail-oriented with a strong work ethic.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Proved successful working within tight deadlines and a fast-paced environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Provided professional services and support in a dynamic work environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Applied effective time management techniques to meet tight deadlines.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Demonstrated leadership skills in managing projects from concept to completion.
• 50 calls per day

• Excellent communication skills, both verbal and written.
• Managed over 50 customer calls per
• Ran errands and provided general office support in professional environment.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Skilled at working independently and collaboratively in team environment.
• Cultivated interpersonal skills by building positive relationships with others.
• Organized and detail-oriented with strong work ethic.
• Proven ability to develop and implement creative solutions to complex problems.
• Schedule appointments to Doctors. Specialist, Surgeons
• HIPPAA
• Demonstrated respect, friendliness and willingness to help wherever needed
• Worked effectively in fast-paced environments
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Analyzed emergency situations and took prompt action to save lives.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

• Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
• Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
• Assessed individuals under supervision of licensed social worker to help guide treatment planning.
• Safely transported patients by wheelchair, stretcher, or bed to other units.
• Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
• Rotated through units to experience working with different populations.
• Educated social workers and child welfare personnel on complex health issues, providing valuable insight into pediatric patients' conditions.
• Carried out phlebotomy procedures and watched for adverse reactions.
• Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.

• Set up and maintained paper and electronic filing systems for records, correspondence and other materials.
• Identified current market trends and news affecting stock market to predict future movements.
• Informed clients of current scenario and expectations in stock market.
• Verified ownership and transaction information and dividend distribution instructions to certify conformity with governmental regulations.

• Facilitated live coverage of special events, promotions, and sports matches.
• Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
• Devised marketing and promotional campaigns to increase ratings and listener base.
• Answered booth call line and took song suggestions or comments from listeners.
• Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.
• Announced ads, song switches and breaking news segments for radio broadcasts.
• Produced creative radio segments focused on music, current events and lifestyle topics.
• Operated studio sound boards, desks and playout software for slick, professional broadcasts.
• Attended promotional events to create station awareness and build listener reach.
• Hosted music, news and entertainment segments for well-rounded radio shows.

• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Uploaded files for team use on Google Suite and SharePoint.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Kept extensive contact list updated with new contacts and changes to existing contacts.
• Managed CRM input, exports and clean up.
• Completed business correspondence, transcription, and data entry.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Conferred with customers by telephone, chat or email to provide information.
• Coordinated Skype calls across multiple time zones.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed filing system, entered data and completed other clerical tasks.
• Liaised between clients and vendors and maintained effective lines of communication.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Coordinated Skype calls across multiple time zones.
• Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
• Ordered gifts for clients for holidays and in recognition of special accomplishments.
• Uploaded files for team use on Google Suite and SharePoint.
• Kept extensive contact list updated with new contacts and changes to existing contacts.
• Completed business correspondence, transcription, and data entry.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Managed CRM input, exports and clean up.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Developed complex reports in Excel for cost reporting.
• Conferred with customers by telephone, chat or email to provide information.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Managed filing system, entered data and completed other clerical tasks.
• Performed research to collect and record industry data.
• Volunteered to help with special projects of varying degrees of complexity.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Liaised between clients and vendors and maintained effective lines of communication.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Managed over 80 customer calls per day.
• Recorded contact information of customers and potential customers in internal database.
• Completed daily cold calling and outreach to build sales pipeline.
• Answered calls, took messages, and transferred calls to correct individuals.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Called prospective customers in designated market area to qualify leads.
• Asked pertinent questions to understand customer requirements.
• Informed current and prospective customers of promotions and new or upgraded products.
• Built relationships with customers using strong persuasion and active listening skills.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Qualified leads and set up customer appointments for outside sales team.
• Opened new accounts and documented personal, demographic, and payment information in system.
• Developed extensive knowledge of products and services to better assist customers.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Generated leads and established relationships with potential customers through outbound telephone calls.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Collaborated with marketing teams to develop and execute promotional strategies.
• Observed and learned changing customer requirements and adapted sales strategies as needed.

Assisted 50 clients per day through email, phone, online presentations, screen-share and in-person meetings.

• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated leadership skills in managing projects from concept to completion.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Gained extensive knowledge in data entry, analysis and reporting.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.

• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed strong communication and organizational skills through working on group projects.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Applied effective time management techniques to meet tight deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
• Trained users on desktops, laptops and mobile devices.
• Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
• Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
• Oversaw pre-deployment IT testing of new systems prior to migration planning.
• Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
• Analyzed client business processes to propose optimal software applications for unique requirements.
• Organized system operating procedures to strengthen controls.
• Presented business leaders with ROI estimations to drive project planning.

• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Gained extensive knowledge in data entry, analysis and reporting.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Gained extensive knowledge in data entry, analysis and reporting.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Proven ability to develop and implement creative solutions to complex problems.
• Learned and adapted quickly to new technology and software applications.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed strong communication and organizational skills through working on group projects.

• Answered daily office phone calls for appointments, questions and visitation rules.
• Performed intake triage, vitals and assisted patients with mental health screenings.
• Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
• Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
• Assisted staff members during emergency situations while maintaining professionalism and observational skills.