Jamielyn MARIANO
SERVICE MANAGER
Manila
Summary
14 years of bank operations experience from two prestigious banks in the Philippines. Expertise ranging from Branch Operations Management processes, Sales Management, Customer Service and Teller process.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
SERVICE MANAGER
RIZAL COMMERCIAL BANKING CORPORATION
01.2022 - Current
- Responsible for the overall operations of the Business Center as a servicing channel
- Ensures strict implementation and consistent compliance with the Bank’s policies and procedures, BSP/AMLA regulations and other external regulatory rules
- Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction, including branch profitability
- Revenue Management through analysis and execution of service tasks towards increase in bank revenue, and minimizing operating expense within the allowed limits
- People Management by leading as an example and behaves as a role model to my subordinates
- This includes day-to-day training and supervision of subordinates that includes coaching, motivating, and disciplining of BC associates to improve their overall performance.
BANK OF THE PHILIPPINE ISLANDS
05.2009 - 12.2022
ASSISTANT MANAGER
09.2019 - 12.2022
- Ensures that all branch operations are performed in accordance with established/approved policies, procedures and standards
- Manages branch cash handling and operations in accordance to proper protocols and efficient cash management
- Ensures conduct of Enhanced Due Diligence (EDD) and secures approval from ABD for all high risks rated customers, and various Feeder Systems
- Conducts risk and control self-assessment in the branch at least once a year or as often as needed in order to eliminate or mitigate possible risk and implement needed controls to prevent losses to the bank
- Contributes to branch's business growth through intensive service selling and cross-selling to transacting clients
- Assists Business Manager in achieving branch profitability by effectively managing expenses and implementing cost cutting measures.
SENIOR SERVICE ASSOCIATE
06.2018 - 07.2019
- Assists the branch officers and staff in providing competent, caring, fast and accurate service delivery to the clients
- Acts as custodian of branch keys and observe timely opening and closing of branch premises together with assigned Security Guard
- Handles and disposes check with technicalities within cut-off period and inform clients of their incoming returned checks
- Prepares and sends warning, collection and closing letter for improperly handled accounts
SALES ASSOCIATE
01.2014 - 05.2018
- Efficiently delivers Preferred Customer's banking needs, transactions and service requirements in a timely manner
- The role includes performing basic selling and follow-up selling and up-selling to preferred clients already touch based by RM
- Assisting the RM in meeting sales and profitability goals through conduct of sales call and appointment setting
CUSTOMER SERVICE REPRESENTATIVE
10.2010 - 12.2013
- Operations risk management and administrative role with efficient customer servicing and transaction processing
- Daily bank operations that include processing of auxiliary transactions, feeder applications, ATM replacements
- Sales role that includes cross-selling to transacting clients and obtains referrals to various bank products
- Consistently provide delightful customer experience thru effective handling of customer complaints and coordinates with concerned units for immediate resolution
CUSTOMER SERVICE ASSOCIATE
05.2009 - 09.2010
- Bank Teller operations role thru efficient customer servicing and transaction processing
- Accepts and processes over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
- Assists senior team members for certain activities such as scanning, filing of signature cards and other bank documents, etc
- Sales role that includes cross-selling to transacting clients and obtains referrals to various bank products
- Consistently provide delightful customer experience thru effective handling of customer complaints and coordinates with concerned units for immediate resolution
Education
Bachelor of Science - Business Administration, Management
Pamantasan ng Lungsod ng Maynila
01.2005 - 01.2009
Skills
Excellent knowledge in bank operations and processesundefined
Certification
Teller Certification
Timeline
SERVICE MANAGER
RIZAL COMMERCIAL BANKING CORPORATION
01.2022 - Current
ASSISTANT MANAGER
09.2019 - 12.2022
SENIOR SERVICE ASSOCIATE
06.2018 - 07.2019
SALES ASSOCIATE
01.2014 - 05.2018
CUSTOMER SERVICE REPRESENTATIVE
10.2010 - 12.2013
BANK OF THE PHILIPPINE ISLANDS
05.2009 - 12.2022
CUSTOMER SERVICE ASSOCIATE
05.2009 - 09.2010
Bachelor of Science - Business Administration, Management
Pamantasan ng Lungsod ng Maynila
01.2005 - 01.2009
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