Jamie Guanlao
Bachelor Of Science Business Administration Marketing Major
Quezon City
Summary
Dynamic professional with expertise in account administration and customer relationship development, honed at Glibbest Mimosa Clark Pampanga. Excelled in enhancing client satisfaction and driving account growth. Proficient in Microsoft Office, adept at resolving billing issues, and skilled in marketing strategies. Achieved 95% client satisfaction through effective communication and strategic initiatives.
Overview
1
1
Language
Work History
Account Specialist
Glibbest Mimosa Clark Pampanga
- Managed client accounts and maintained accurate records in CRM system.
- Assisted customers with inquiries and provided solutions to enhance satisfaction.
- Coordinated communication between departments to ensure timely service delivery.
- Analyzed account performance data to identify opportunities for improvement.
- Collaborated with sales teams to support account growth initiatives.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Receptionist
Amante Bartolome
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled appointments and maintained calendar for office executives.
- Processed visitor check-ins and ensured compliance with security protocols.
- Maintained organized filing systems for customer records and communications.
- Assisted in coordinating office events and meetings, ensuring logistical efficiency.
- Handled customer inquiries, resolving issues promptly to enhance satisfaction.
Assistant Marketing Manager
Kate Guanlao
2023 - 2024
- Developed targeted marketing campaigns to enhance brand visibility and customer engagement.
- Collaborated with cross-functional teams to align marketing strategies with organizational goals.
- Conducted market research to identify trends, consumer preferences, and competitive landscape.
- Managed social media channels, creating engaging content to drive audience interaction and growth.
- Analyzed campaign performance metrics to optimize future marketing efforts and improve ROI.
- Assisted in daily operations management, ensuring efficient workflow and customer satisfaction.
Education
Bachelor of Science Business in Administration - AMA Computer High Skill Graduate K12 Student
Don Honorio Ventura State University
Porac Pampanga2018
Skills
Account administration
Customer relationship development
Document management
Microsoft office proficiency
Customer engagement
Account updating
Billing resolutions
Client engagement
Advertising and marketing
Accomplishments
Bachelor
Affiliations
Bachelor’s degree
Former Varsity Football Athlete
AMA computer training literature
Timeline
Account Specialist
Glibbest Mimosa Clark Pampanga
Receptionist
Amante Bartolome
Assistant Marketing Manager
Kate Guanlao
2023 - 2024
Bachelor of Science Business in Administration - AMA Computer High Skill Graduate K12 Student
Don Honorio Ventura State University