Jamie Balilo
.
Pasig
Summary
Dynamic and personable leader with a strong sales acumen, data-driven mindset, and exceptional communication skills. Proven ability to drive team performance and exceed targets.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Sales Team Lead
THRIVE TOTAL INTERNET SOLUTIONS
11.2022 - 01.2025
- Led a team of 6 SDRs, driving performance through coaching, feedback, and goal setting.
- Actively prospected and closed new accounts while mentoring the team on best sales practices.
- Oversaw CRM management (HubSpot, ZoomInfo, RingCentral) to ensure pipeline accuracy and efficiency.
- Analyzed market trends and conducted SWOT assessments to refine outreach strategies.
- Built and maintained client relationships, identifying upsell opportunities and resolving concerns in collaboration with internal teams.
Phone Banker
WELLS FARGO EGS, LLC
05.2022 - 11.2022
- Managed over 80 consumer accounts daily
- Assisted with everyday banking needs, reducing in-person branch visits
Customer Care Professional
AMERICAN EXPRESS INTERNATIONAL
10.2021 - 03.2022
- Assisted clients with real-time banking transactions via the company's Click to Call (C2C) feature
- Gathered client feedback and relayed feature requests to product teams
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS INC
12.2019 - 10.2021
- Managed customer inquiries, complaints, and escalations
- Provided reports highlighting trends and issues to the product development team
Communication Assistant
STELLAR PHILIPPINES INC
07.2018 - 12.2019
- Captioned real-time conversations using voice recognition software for hard-of-hearing customers
Trainer
QUANTRICS ENTERPRISES INC
09.2016 - 06.2018
- Facilitated communication, cultural, and product-specific training for multiple lines of business
- Assessed and developed each trainee's skills and competencies
- Communicated daily reports to company leaders
Education
Bachelor of Science - Music Business Management
MERIDIAN INTERNATIONAL COLLEGE
Taguig, NCR 06.2012 - 04.2013
Bachelor of Arts - Communication
ADAMSON UNIVERSITY
Ermita, Manila, NCR 06.2011 - 04.2012
Skills
Team management
Sales presentations
Cross-selling strategies
Sales pipeline management
Timeline
Sales Team Lead
THRIVE TOTAL INTERNET SOLUTIONS
11.2022 - 01.2025
Phone Banker
WELLS FARGO EGS, LLC
05.2022 - 11.2022
Customer Care Professional
AMERICAN EXPRESS INTERNATIONAL
10.2021 - 03.2022
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS INC
12.2019 - 10.2021
Communication Assistant
STELLAR PHILIPPINES INC
07.2018 - 12.2019
Trainer
QUANTRICS ENTERPRISES INC
09.2016 - 06.2018
Bachelor of Science - Music Business Management
MERIDIAN INTERNATIONAL COLLEGE
06.2012 - 04.2013
Bachelor of Arts - Communication
ADAMSON UNIVERSITY
06.2011 - 04.2012
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