James Walter Jr. Biaño

• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
• Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Directed dispatching, routing, and tracking of 10 fleet vehicles.
• Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
• Monitored real-time GPS tracking of units in the field to optimize routing efficiency.
• Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
• Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
• Enhanced communication between field units and office personnel by managing communications

• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.
• Proactively identified solutions for customers experiencing credit issues.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Consistently achieved top ranking in revenue and profit growth.
• Leveraged strategic planning to penetrate key accounts.
• Informed customers of promotions to increase sales productivity and volume.

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• Prioritized tasks and projects to meet tight deadlines.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Met or exceeded sales, customer service and loyalty program standards.