JAMES VINCENT MALLARI
Cainta
Summary
To seek a challenging opportunities where I can fully use my skills and knowledge to excel in this field with hard work and dedication.
Overview
7
7
years of professional experience
Work History
Telephone Banker
Wells Fargo
11.2024 - 02.2025
- Enhanced customer satisfaction by promptly addressing and resolving banking inquiries and concerns.
Senior Process Executive - Google and Stripe
Cognizant Philippines
Pasig
06.2023 - 08.2024
- Engaged with customers to better understand needs and deliver excellent service.
- Handling Phone, Chat and Email conversation.
Software Support - Xenial
Global Payments Inc.
Qu
08.2021 - 06.2023
- Specialized in Network, Hardware and software related issues of their merchants related to POS, DMB and DTD/CHEF
- Handling Phone, Chat and Email conversation.
Technical Support - Verizon
Afni Philippines
Quezon City
09.2020 - 07.2021
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Technical Support - Comcast
VXI Global Inc.
Quezon City
12.2017 - 06.2020
- Diagnosed system and software malfunctions, guiding users through step-by-step solutions.
Education
Bachelor in Business Teacher Education
Polytechnic University of the Philippines
Skills
I have consistently provided exceptional customer support by addressing inquiries, resolving issues, and ensuring high levels of satisfaction My ability to handle complex situations with empathy and efficiency has been key to building strong customer relationships
Technical Proficiency:
My technical support experience has equipped me with the ability to troubleshoot and resolve a wide range of technical issues I am adept at explaining technical concepts to non-technical users and providing clear, step-by-step guidance
Strong Communication Skills:
undefinedTimeline
Telephone Banker
Wells Fargo
11.2024 - 02.2025
Senior Process Executive - Google and Stripe
Cognizant Philippines
06.2023 - 08.2024
Software Support - Xenial
Global Payments Inc.
08.2021 - 06.2023
Technical Support - Verizon
Afni Philippines
09.2020 - 07.2021
Technical Support - Comcast
VXI Global Inc.
12.2017 - 06.2020
Bachelor in Business Teacher Education
Polytechnic University of the Philippines
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