James Paul Iligan
Senior Waiter / Waiter
Laguna,LAG
Summary
Experienced hospitality professional with 7+ years in high-end residential and restaurant settings. Enhance guest satisfaction by optimizing service processes and supporting upselling targets. Maintain operational integrity through accurate shift accounting, leadership under pressure, and consistent adherence to quality and safety protocols.
Overview
1
1
Language
11
11
years of professional experience
Work History
Senior Waiter
FJ8 Residential Tower (Ramaco Trading & Contracting Co.)
10.2019 - 10.2026
- Ensured guest satisfaction by providing attentive service and processing orders promptly.
- Delivered dining and in-room service for residents with steady care.
- Reviewed customer allergy requirements and advised suitable menu choices.
- Communicated specific allergy needs to kitchen teams, ensuring accurate meal preparation.
- Maintained detailed knowledge of food, drinks, and menus for queries.
- Trained junior waiting staff to enhance delivery of customer care.
- Assisted VIP guests with special orders and requests while protecting venue standards.
- Motivated servers and hosts to respond proactively to guest needs.
- Demonstrated friendly and courteous service to inspire team members with friendly, courteous service that lifted care standards.
- Communicated weekly kitchen purchase needs with the chef.
Oven Man & Fry Man
Shakey's Restaurant
06.2018 - 01.2019
- Prepared pizzas and fried items to meet company standards, ensuring consistent quality and customer satisfaction.
- Operated kitchen equipment to optimize prep time and uphold safety compliance, contributing to a safer work environment.
- Maintained cleanliness and sanitation of kitchen areas, ensuring readiness for inspections and adherence to health regulations.
- Conducted routine equipment checks and reported maintenance issues promptly, minimizing downtime.
Bartender /Food Waiter
Giligan's Island Restaurant
06.2016 - 07.2017
- Delivered fast, friendly service in high-volume environment, enhancing customer satisfaction.
- Prepared and served a wide range of beverages, including cocktails and specialty drinks.
- Recommended menu items and upsold beverages, driving sales growth.
- Handled billing and payments accurately during peak hours, ensuring smooth transactions.
Waiter
El Panchito's Fil-Mexicano Restaurant
10.2015 - 06.2016
- Delivered attentive table service, ensuring timely order delivery and high customer satisfaction.
- Managed order accuracy and special requests, reducing service errors.
- Processed payments and managed customer interactions, fostering positive dining experiences.
- Processed payment transactions accurately at the register. and clear tables upon customers' departure.
- Maintained clean, organized dining areas, enhancing guest experience.
- Kept dining areas clean and tidy throughout service hours. in the restaurant.
Education
Hotel & Restaurant Services
AVM Foundation College
Pagsanjan, Laguna04-2016
Skills
Luxury service and guest anticipation
Complaint handling and service recovery
Adaptive learning
Strong communication skills
Sales techniques
Cash handling
Personal Information
Nationality: Filipino
Timeline
Senior Waiter
FJ8 Residential Tower (Ramaco Trading & Contracting Co.)
10.2019 - 10.2026
Oven Man & Fry Man
Shakey's Restaurant
06.2018 - 01.2019
Bartender /Food Waiter
Giligan's Island Restaurant
06.2016 - 07.2017
Waiter
El Panchito's Fil-Mexicano Restaurant
10.2015 - 06.2016
Hotel & Restaurant Services
AVM Foundation College